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Lightroom Classic 12.1 cannot export slideshow as video

New Here ,
Feb 15, 2023 Feb 15, 2023

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I have been working on creating slideshows in Lightroom Classic v 12.1. Things have gone from bad to worse. After many tries and many Lightroom crashes, I was finally able to export a slideshow in both 720p and 1080p. Now I am trying to create another slideshow. The first attempts resulted in Lightroom crashing. New attempts are simply hanging.

 

I can't believe I'm the only person with this problem. I am running MacOS Ventura 13.1. Lightroom has been updated to the latest version. 

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Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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Welcome to the Lightroom Community. I'll help you figure this out. Before anything else, Lightroom Classic 12.2 is available via the Creative Cloud desktop app. Update & report if the issue exists.

 

If the issues exist, try these steps:

  • Use images with uniform dimensions (only landscapes or portraits) in the slideshow as a test.
  • Go to Lightroom > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto. If this shows you any differences, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html
  • You can also try to clear the DynamicLink Manager (it handles video playback in Lightroom) by following these steps:

    For macOS, delete the following on your system: 

    • /Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmediaserver
    • /Users/<UserName>/Library/Application Support/Adobe/dynamiclinkmanager (if exists)

      Delete the following to clear Video Cache:
    • /Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache
    • /Users/<UserName>/Library/Caches/Adobe/Lightroom/Video/Media Cache Files

     

     

Restart your computer, and then try to create a slideshow again, and let me know if that works!

Thanks

Sameer K

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