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Lightroom Classic 12.2.1 crashing graphics driver

Explorer ,
Mar 12, 2023 Mar 12, 2023

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I updated to Lightroom Classic 12.2.1 this morning and have been working on edits to photos all afternoon. Three times now it appears that the graphic card (or driver) has restarted when doing various activities in LR. Both my screens go black for 2 seconds, then the displays come back, but Lightroom is non-responsive and can't be closed. Photoshop, if open, seems to be OK, but other programs display strange graphics - overlapping graphs in one of them. I have to restart the PC (Windows 10) and the restart screen tells me that a hidden window is preventing a restart and I have to over-ride that.

 On restart, LR is OK again until the next crash. I have the "use graphics card" preference set to Auto.

 

This has only occured since upgrading to the latest release.

 

Steve

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Community Expert ,
Mar 12, 2023 Mar 12, 2023

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Your graphics card driver probably needs an update.

 

-- Johan W. Elzenga

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Explorer ,
Mar 12, 2023 Mar 12, 2023

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I'm on the latest Nvidia studio driver.

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LEGEND ,
Mar 12, 2023 Mar 12, 2023

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Can you share this portion from LrC /Help/System Information?

 

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1070 Ti (31.0.15.2849)
Init State: GPU for Export supported by default
User Preference: GPU for Export enabled

 

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Explorer ,
Mar 13, 2023 Mar 13, 2023

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I've attached a screen shot of that area. Thanks.

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LEGEND ,
Mar 13, 2023 Mar 13, 2023

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Yep an up to date GPU driver. And one not known to be buggy. Not likely a GPU driver issue.

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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First, try disabling GPU in the preferences (Performance). Any better?

If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. Or maybe downgrade if the older version wasn't crashing.

This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products. Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

Also see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If the GPU and display profile isn't causing the problem, see:
https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Yes, I have disabled the GPU and so far the system hasn't crashed. I'm sure it is related to the new release though as it didn't happen before this one was installed. And I think someone else just reported the same issue.

 

Steve

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products.

Also see: 

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

 

Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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You know way more about this than me, but I struggle with it automatically being a GPU bug if a new release of an App causes a failure that wasn't there before. Disabling the GPU stops the app from causing the failure doesn't it? But I accept what you say!

 

Thanks

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Sorry - I meant to ask - is there a way to revert to the previous version of LR Classic?

 

Steve

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Again; newer versions of many Adobe products tax/use the GPU at major releases. Again, Adobe provide a way to disable GPU for this reason.
Let's say for the sake of argument that yes, this is an LR or PS (or fill in the blank), not a GPU bug. What to do? 

 

File a bug report to Adobe:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/how-do-i-write-a-bug-report/idi-p/12373403

Provide as much information about your system and hardware. 

That wasn't done here. 

 

Disable GPU. Again, very often, this fixes the primary issue. Yes, it slows down some operations, but that's better than a crash or freeze. 

 

Roll back a version where it is possible this 'bug' isn't an issue (more likely, a feature hasn't been updated to run on a GPU). 

If you wish to roll back to an older version, use the Creative Cloud application, click on the three dots (...) and select “Other Versions.”

 

Do none of the above and stick with the issue that keeps you from working; that's really ineffective.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Yes, I agree - thanks for your help.


Steve

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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Same here: screen go black, blink twince, crash LR and sometimes all other programs open, juts after update to LR 12.2.1. Before, it was everything running fine... but now I have to restart the PC too many times when using LR. 

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