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Lightroom Classic 13

Explorer ,
Oct 12, 2023 Oct 12, 2023

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Installed v 13 yesterday. After installation, I launched. On my first mouse click, LrC crashed. Relaunched with same result. I've uninstalled and reinstalled v 12. What now?

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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LEGEND ,
Oct 12, 2023 Oct 12, 2023

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What OS?

What GPU, make/model/driver

 

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Explorer ,
Oct 12, 2023 Oct 12, 2023

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Win 10 64-bit. NVIDIA GeForce GT 740

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Guide ,
Oct 12, 2023 Oct 12, 2023

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Be sure you have the latest driver direct from nVidia.com for that GPU. It's a very old one and there is not likely to be a driver that will work properly with this new software. Give the driver update a try anyway.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Explorer ,
Oct 12, 2023 Oct 12, 2023

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I did find a newer driver, but Photoshop 2024 is still flagging it because it doesn't support DirectX 12. Do you know if that's the problem with Lightroom Classic 13? I don't want to reinstall it if it won't work, because when you do that it uninstalls the previous version of LrC. Thanks for trying to help.

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LEGEND ,
Oct 12, 2023 Oct 12, 2023

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Hmm, not sure if that GPU should have been supportable at all in any LrC version in recent memory, perhaps not for several years. 

 

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

Mostly interested in those sections concerning the GPU.

 

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Explorer ,
Oct 12, 2023 Oct 12, 2023

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thanks for trying to help. I've been using LrC with this GPU for years without any problem. Here's the system info:

 

Lightroom Classic version: 12.5 [ 202308091523-68a7abd6 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4GHz
SqLite Version: 3.36.0
CPU Utilisation: 2.0%
Built-in memory: 16324.8 MB
Dedicated GPU memory used by Lightroom: 384.0MB / 4052.3MB (9%)
Real memory available to Lightroom: 16324.8 MB
Real memory used by Lightroom: 1083.9 MB (6.6%)
Virtual memory used by Lightroom: 7347.1 MB
GDI objects count: 869
USER objects count: 2426
Process handles count: 2915
Memory cache size: 1135.0MB
Internal Camera Raw version: 15.5 [ 1595 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1485MB / 8162MB (18%)
Camera Raw real memory: 1511MB / 16324MB (9%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GT 740 (30.0.14.7444)
Init State: GPU for Display supported by default
User Preference: GPU for Image Processing Enabled

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: G:\Lightroom\AllPhotos\AllPhotos-v12.lrcat
Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Aurora HDR 2019
3) Canon Print Studio Pro
4) ColorChecker Camera Calibration
5) DxO PureRAW 2
6) DxO PureRAW 2 Importer
7) Flickr
8) HDR Efex Pro 2
9) Luminar 3
10) Luminar 4
11) Luminar 2018
12) Luminar Flex
13) Nikon Tether Plugin

 

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LEGEND ,
Oct 12, 2023 Oct 12, 2023

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Nope, I have no idea.

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LEGEND ,
Oct 12, 2023 Oct 12, 2023

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"DirectX: NVIDIA GeForce GT 740 (30.0.14.7444)"

 

That's a nine-year-old graphics processor, and Nvidia no longer provides updated drivers for it. You have the latest driver, which is two years old. 

 

Try manually disabling LR's use of the graphics processor:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-2

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