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Lightroom Classic 14.1.1 on Macos crash after some seconds.

Explorer ,
Jan 26, 2025 Jan 26, 2025

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Since some days, my Lightroom classic 14.1.1 run on latest MACOS version (15.2) on M2 max crash after some seconds after launch even without doing anything.

 

I tried to stop synchro and face recognition without improvement.


I tried to downgrade to 14.1 with worked fine without improvement.
Now back to 14.1.1 and same problem.

Send reports to Adobe each time.

Any clue ?
Regards

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

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correct answers 1 Correct answer

Adobe Employee , Jan 27, 2025 Jan 27, 2025

If you suspect your catalog, you have two options:

 

1. Restore from a recent backup or

2. Contact Adobe Customer Care and have them perform a repair of your catalog.

Contact Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Jan 27, 2025 Jan 27, 2025

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Thanks for you reply.
I have the same adress and I ask to send the report Automaticaly.
Here is the Apple one :

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Lightroom Classic [12763]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 14.1.1 (14.1.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2025-01-27 17:42:50.5362 +0100
OS Version: macOS 15.2 (24C101)
Report Version: 12
Anonymous UUID: 1DC7DEBB-41F5-8959-BA93-39391B0F22B1

Sleep/Wake UUID: 7962540C-DE7E-4414-B874-E1ACA0A4E260

Time Awake Since Boot: 58000 seconds
Time Since Wake: 105 seconds

System Integrity Protection: enabled

Crashed Thread: 74 Worker Thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: Adobe Lightroom Classic [12763]

Application Specific Information:
abort() called


<moderator>
We’ve removed your pasted Crash Report from this post. Crash reports are of little use in a vacuum. It is far more important to submit the Crash Report with your email attached so it can be reviewed in full by the engineering staff. Additionally, posting this much text into a forum post breaks several forum features, including translation. Lastly, Community Experts are not likely to scroll dozens of pages to review the information here. If you feel you must post a report in addition to submitting it via the dialog, please use an attachment instead. 

Thank you for your understanding. 

 

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Explorer ,
Jan 27, 2025 Jan 27, 2025

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I also see that some picture of the last sync with my online folders are damaged.
Regards

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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This appears to be an Apple Crash Report and not an Adobe report. I would refer you to your OS for resolving this. 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Jan 27, 2025 Jan 27, 2025

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Before I had a second box witch ask me if I want to send a report to Adobe and ask me to confirm my email to be contacted by Adobe.
The second option was to send this automaticaly.
Since I flagged that, I have only one dialog after the crash.
How can I reactivate the manual sending to Adobe ?

Regards.

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Resetting your preferences should reenable this. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Unfortunately, automated reports where you've not filled in the email will continue to be sent as anonymous. 

It would be prudent to reset your warning dialogs inside of Lightroom preferences as well.  Preferences>General [Reset all warning dialogs]

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Jan 27, 2025 Jan 27, 2025

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I did the 2 resets and still no second dialog and still crashing after a few seconds.

 

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Explorer ,
Jan 27, 2025 Jan 27, 2025

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I have created a new empty catalog and Lightroom stays stable.
Seem something is going wrong with my curent catalog.
How can I run a integrity check without starting lightroom as he don't run long enought to end the job correctly ?

 

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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If you suspect your catalog, you have two options:

 

1. Restore from a recent backup or

2. Contact Adobe Customer Care and have them perform a repair of your catalog.

Contact Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Jan 27, 2025 Jan 27, 2025

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Thanks, I'll first try the restore.
Regards

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Explorer ,
Jan 27, 2025 Jan 27, 2025

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As my last backup was corrupted (I thing Lightroom crashed during the backup) I restore the former one and lightroom is working fine again.

Thanks for your support.

Regards.

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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The crash during back up would explain it! I am glad you are working again. 

Rikk Flohr: Adobe Photography Org

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Adobe Employee ,
Jan 28, 2025 Jan 28, 2025

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Fyi, resetting the crash reporter instructions are found here: https://helpx.adobe.com/in/photoshop/kb/submit-crash-reports.html 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Jan 28, 2025 Jan 28, 2025

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Thanks I reseted the crash reporter setings.
I hope not to use it soon 🙂

Very big thanks for your efficent help.
Georges.

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Explorer ,
Feb 02, 2025 Feb 02, 2025

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Hello,
I would like to re-open this thread.
After some days of correct working, was geopositionning picture in the map module.
Lightroom crashed.
Since when I restrart it, it crashes after some seconds.
I send at least 3 reports on the email adress I use for this forum and one whith a comment.
For sure I can take the last backup and reconfigure lightroom, but I whould like to find the root cause.

Regards.

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Explorer ,
Feb 02, 2025 Feb 02, 2025

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I join the latest crash report.
Regards

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Adobe Employee ,
Feb 02, 2025 Feb 02, 2025

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We’ve reviewed the email address you use with this forum and found no new crash reports in our system.

 

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s? 

The next time you experience a crash, fill out the dialog-including your email address, screenshot the dialog, submit the dialog, and then post the screenshot here in this thread. 

 

Thanks!

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Feb 02, 2025 Feb 02, 2025

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HendrickxG_0-1738512065748.png

Hello @Rikk Flohr: Photography , This is what I have done, as you can see.

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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Well, the good news is that you posted the screenshot - thank you!

The bad news is that I still have no crash reports in our system for you. I am seeing reports from others that were reported as late as an hour or two ago. 

I hate to ask but can we triple-check the email you are using to submit these? 

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Feb 03, 2025 Feb 03, 2025

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HendrickxG_0-1738612500603.png

HendrickxG_0-1738612693996.png

 

<removed for privacy>

Thanks, I will check these.

 

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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One of our engineers had an idea. Since you don't need to use the email and I need to filter by it, try using hotmail.com instead of hotmail.be in the address you submit with the crash report and I will see if that shows up.  No need to set it up with MS just type it into the field before submitting. 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Feb 03, 2025 Feb 03, 2025

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just done.
Mail address changed to xxx@hotmail.com in the crash dialog.
Regards

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Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Thank you for making the attempt. Unfortunately, I still cannot find any crash reports under this address. I have turned this over to our Crash Reporter team for review. 

One question going back to your original post: If you launch the application and do nothing, do you still crash? 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Feb 04, 2025 Feb 04, 2025

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Yes Lightroom crashes (Hopefully not me 😉 ).
Thi is why it is so easy to reproduce the problem and generate reports.
Regards

 

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