Copy link to clipboard
Copied
Lightroom Classic (version 14.2) appears to launch correctly on macOS Sierra 15.3.2, but it freezes once it opens. However, version 14.1 of LR Classic does not freeze and opens fully. Are there any fixes I can apply? When Creative Cloud Diagnostics is launched, it finds no issues with my system.
If you hold Alt/Option when you start LrC, you will get this screen:
Copy link to clipboard
Copied
Hi, thanks for reaching out, and we're sorry about the trouble!
Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here as a reply or paste it into a text file and share the file with us. Also, please share a screenshot of the point at which Lightroom Classic freezes.
Meanwhile, you can try to reset the preferences of Lightroom Classic to check if that makes a difference. You can check out the steps mentioned here: https://adobe.ly/423KDvF
Thanks,
Nikunj
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hello, is there any solution to this problem?
Copy link to clipboard
Copied
Thanks for your patience! We just released Lightroom Classic version 15.3 today. Could you please update to this latest version via the Creative Cloud app and check if the issue with freezing on macOS persists?
Let us know how it goes. We’ll be here if you still have any issues!
Best,
Anshul Saini
Copy link to clipboard
Copied
Copy link to clipboard
Copied
LrC 14.3, is now available.
Copy link to clipboard
Copied
You are correct, 14.3 popped up after I loging out and back in. This solved my issue
Walter
Copy link to clipboard
Copied
I installed version 14.3 yesterday and LR Classic seemed to work fine but today the same thing occurred... it launches then immediately freezes the application. I even have forced reset the preferences of LR by holding the Shift+Command keys on Macbook before as I launch the appiclation. Any idea what I can do?
Copy link to clipboard
Copied
That is possibly caused by a corrupt catalog. Try creating a new catalog. If that works, then try importing the old catalog into the new one.
Or, try one of your backup catalogs.
Copy link to clipboard
Copied
Hi
The issue is that I can’t modify the catalog because it freezes upon opening. I suppose I could relocate the existing catalog and check if it prompts me to locate the catalog, but the overall catalog problems don’t make sense. Interestingly, the catalog opens fine with Version 4.1.
Copy link to clipboard
Copied
If you hold Alt/Option when you start LrC, you will get this screen:
Copy link to clipboard
Copied
That worked. Although I couldn’t directly import the catalog, I had to import the individual images again, which ultimately worked out.
Thank you for your advice!!
Copy link to clipboard
Copied
That's a pretty clear indication the old catalog was badly corrupt. Check out the LrC backup function that happens when you exit LrC. Glad to hear you got it working.
Copy link to clipboard
Copied
Lightroom open
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more