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Lightroom Classic & Photoshop stürzen direkt nach Start ab

New Here ,
Nov 06, 2022 Nov 06, 2022

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Hello,

ich habe seit einer Woche das Problem, dass Lightroom Classic (12.0.1) und Photoshop (24.0) jedesmal nach ein paar Sekunden wieder geschlossen werden, noch bevor sie fertig geladen sind.

Ich habe nun schon alles mögliche ausprobiert: Neue Updates heruntergeladen, ältere Versionen installiert, alles deinstalliert und neu heruntergeladen, über ein Bild auf meiner Festplatte gestartet, die neueste Windows 10 Version (22H2) heruntergeladen, meine Grafikkarte aktualisiert...

Prozessor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.59 GHz

Ich weiß aktuell leider nicht mehr weiter. Zuvor liefen beide Programme immer problemlos.

Vielleicht hat ja jemand eine Idee woran es liegen könnte.

Danke schon mal!:)

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Adobe Employee ,
Nov 09, 2022 Nov 09, 2022

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Welcome to the Lightroom Classic community. I'd help you figure this out.

 

Is there an error or popup on the screen? There are vast reasons why apps crash without any popups or errors. We need to pinpoint the issue.

Have you tried any troubleshooting steps?

 

Go to the location of the preference folder mentioned below and rename it to backup. 

https://helpx.adobe.com/photoshop/using/preferences.html

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter '%APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

 

Try to reset Lightroom Classic's preferences by following the steps in this article (I prefer using method 2): https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

If the crash persists, open Event Viewer from Windows Search.

  • Go to Windows Logs > Application Logs & look for Error & Warning logs.

    SameerK_0-1668002206702.png
  • Share the log related to Lightroom Classic or Photoshop's crash instance with us.

 

Please keep us posted on how it goes from here. Thanks!

Sameer K

 

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LEGEND ,
Nov 09, 2022 Nov 09, 2022

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LATEST

Try resetting the Lightroom Classic preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

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