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Lightroom Classic and Canon Eos rebel t6 issue.

Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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Dear Adobe Support,

 

I am writing to report an issue with Lightroom Classic. I am using a Canon EOS Rebel T6 camera, a USB tethering cable, and Windows 10. Lightroom Classic detects the camera and allows me to control the camera settings and view the live view, but I am unable to capture any images.

 

I have tried the following troubleshooting steps:

  • I have restarted Lightroom Classic and my computer.
  • I have tried using different USB ports.
  • I have updated the firmware on my camera.
  • I have uninstalled and reinstalled Lightroom Classic.

 

However, the issue persists. I would appreciate it if you could assist me with this issue.

 

Thank you for your time and attention to this matter.

 

Sincerely,

 

Nicolas Vasquez

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Guide ,
Oct 09, 2023 Oct 09, 2023

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Check this Adobe tethering page to see if your camera is supported for tethering. I'm a Nikon user so I'm just not familiar with Canon model designations.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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Thanks KR Seals. I have checked and my camera is indeed listed as supported. It worked perfectly with previous versions of Lightroom, but in this case, for some reason, the photos I shoot are not stored on the hard drive. That is, I have control of the camera from Lightroom, even LiveView, but I can't get the photos shooted to be stored on the PC or even displayed on the screen to review, which is what I'm most interested in.

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Guide ,
Oct 10, 2023 Oct 10, 2023

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Try resetting the LrC preferences. That usually helps when LrC starts doing unusual things.

If that doesn't help, you can upgrade to LrC V 13.0 in the Adobe Creative Cloud app.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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