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Lightroom Classic CC won't open

New Here ,
Dec 20, 2017 Dec 20, 2017

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The program worked fine for months. Then one day, the splash screen would open for a second, but the program wouldn't open. I uninstalled the program and reinstalled it, but the same thing happens. Lightroom CC will open but not Lightroom Classic CC.

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correct answers 1 Correct answer

Community Expert , Dec 20, 2017 Dec 20, 2017

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Community Expert ,
Dec 20, 2017 Dec 20, 2017

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New Here ,
Nov 10, 2022 Nov 10, 2022

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And if resetting preferences doesn't work? I've tried the lcrat file also and uninstalling. So frustrated 

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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Same problem here.resetting the preferences does not work at all. I've deleted cc and Lightroom, Classic and all other Adobe programs, done a re-organization of my hard drive using Onyx, installed everything anew and the problem remains.

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LEGEND ,
Jan 22, 2023 Jan 22, 2023

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Explain what happens in detail ... what do you see on your screen? ... how far does the opening get? If there is an error message, quote the exact complete unedite word-for-word error message.

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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When I open Lightroom CC via Creative Cloud, the splash screen appears for about 3 seconds, then it disappears and nothing happens: no error message, no crash protoicol, nothing. Resetting the preferences via shift-ctrl does not help either. Also, logging out of CC and logging in again does not work. I have also deinstalled CC and Lightroom Classic and installed again - the result remains the same.

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LEGEND ,
Jan 22, 2023 Jan 22, 2023

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What version NUMBER of your software?

What operating system version NUMBER?

We need version NUMBERs and not words like "latest" or "up-to-date"

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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Apple MacBook Air M2 16GB, Ventura 13.1 (22C65), Lightroom Classic Version 12.1 (Apple-Chip/Intel), Creative Cloud 5.9.1.377 - anything else?

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