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Lightroom classic crash everytime i try to export to Email

Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Hi 

 

We have mayor issue here at the company, we have 3 diffent laptops, all 3 with Windows 11 (Windows 11 22h2, Build 22621.3155) and same Office installation (Version Microsoft 365 Apps for Enterprise 16.0.17126.20190 ) on all 3

 

Everytime we try to export to Email, Lightroom crash, no error besites the greyed out screenshot added and visable under here.

 

For Email.png

error and program freeze.jpg

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Hi

 

No dialog

You cant change anything in the email adresse or app, it a 100% directly crash with the screenshot i showed that is greyed out.

no dialog, but the dialog that shows up, is LR i guess.

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Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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Anything you can help with or do i need to call in to get some support ?

 

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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Based on what you told me here, any information regarding this failure will be in Microsoft's logging. With a lack of Adobe Crash Reporting, you must research the OS's logs for clues. 

As you have a seemingly unique to your systems' issue that manifests across multiple machines at your location and no other sympathetic reports, I am guessing you have a common environmental issue across your machines. Hopefully, the OS logging will point you to a culprit. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Thanks, ill try and then reply here what i find out.

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