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Lightroom Classic crash nearly every time at startup

New Here ,
Nov 18, 2021 Nov 18, 2021

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Hello,

 

Since the latest version my Lightroom is crashing nearly every time at startup.

 

I've try to reinstall, update my graphic drivers and nothing can solve this issue.

 

Can someone halp me i'm no more able to use Lightroom !!!

 

Thanks in advance

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi there,

 

We're sorry about the trouble with Lightroom. Would you mind telling us the version of Lightroom you're using? Also, if you could share the System Info by going to Lightroom > Help > System Info, copy the information and share it with us.

 

Try to disable GPU by going to Preferences>Performance> GPU>OFF, Relaunch the LR, and Try again

 

If the issue persists, you may also try to reset the preferences of Lightroom Classic by:  https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

Backup the preferences before reset:https://helpx.adobe.com/ca/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Let us know if that works.

 

Regards,

Tarun

 

 

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