Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Lightroom Classic Crashes after a few minutes

New Here ,
Mar 17, 2021 Mar 17, 2021

Copy link to clipboard

Copied

I have just purchased a Dell XPS as my HP Envy wasn't man enough and have been installing all day running updates etc and system tests. Finally got around to ADOBE.  I installed LR Classic and Photoshop then restored my Photo folder and the last LR cat backup. LR Classic crashes  a minute or so after loading. I have, after 4 crashes using different catalogs, including the empty default, and found it still crashes. I installed the previous version but it still crashed. I have run photoshop no problems while  updating the version on my HP Envy and that is loading and running fine. The Dell does not have any errors running its tests and has worked all day during my setting up before and after LR Classic crashes.

here's the last dump that I sent in the crash email to ADOBE 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.1.1" build="[202101041610-8c69aa4e]" source="Windows-Client" crashType="n/a">
<time year="2021" month="3" day="18" hour="1" minute="29" second="47" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="23c023ea-e3f4-4626-833f-31387b12316f"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="32508" machine="Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz" model="Intel64 Family 6 Model 165 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650 Ti" description="NVIDIA GeForce GTX 1650 Ti" driverDate="20201231000000.000000-000" driverVersion="27.21.14.6109" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F95&#38;SUBSYS_097D1028&#38;REV_A1&#92;4&#38;243D22FB&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20210108000000.000000-000" driverVersion="27.20.100.9168" videoModeDescription="3840 x 2400 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9BC4&#38;SUBSYS_097D1028&#38;REV_05&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFFD0718FE8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFFD0718FE8" symbolname="FxPluginMain"/>
<stackStatement index="1" address="0x00007FFFD071E870" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FFFD071EB49" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FFFD072C04B" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FFFD0724605" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x000000000EB8E2C1" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x000000000EB8F9E7" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFFE5667034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFFE5FBD0D1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000043A1D511BDF7"/>
<register name="RBX" value="0x0000000278CE0A04"/>
<register name="RCX" value="0x0065003200350037"/>
<register name="RDX" value="0x000000006DB3D540"/>
<register name="RSI" value="0x0000000278CE09E0"/>
<register name="RDI" value="0x0000000278CE0A04"/>
<register name="RSP" value="0x000000006DB3D500"/>
<register name="RBP" value="0x000000006DB3D559"/>
<register name="RIP" value="0x00007FFFD0718FE8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x000000014120A000" path="adobe\Lightroom.exe"/>
<binaryImage start="0x00007FFFE5F70000" end="0x00007FFFE6166000" path="ntdll.dll"/>
<binaryImage start="0x00007FFFE5650000" end="0x00007FFFE570D000" path="kernel32.dll"/>
<binaryImage start="0x00007FFFE39F0000" end="0x00007FFFE3CB9000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFFDD5D0000" end="0x00007FFFDD660000" path="apphelp.dll"/>
<binaryImage start="0x00007FFFE3890000" end="0x00007FFFE39ED000" path="crypt32.dll"/>
<binaryImage start="0x00007FFFE3CC0000" end="0x00007FFFE3DC0000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFFE3FD0000" end="0x00007FFFE4170000" path="user32.dll"/>
<binaryImage start="0x00007FFFE37C0000" end="0x00007FFFE37E2000" path="win32u.dll"/>
<binaryImage start="0x00007FFFDABD0000" end="0x00007FFFDACD0000" path="winhttp.dll"/>
<binaryImage start="0x00007FFFE4540000" end="0x00007FFFE456A000" path="gdi32.dll"/>
<binaryImage start="0x00007FFFE3E40000" end="0x00007FFFE3F49000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFFE43F0000" end="0x00007FFFE448C000" path="sechost.dll"/>
<binaryImage start="0x00007FFFE37F0000" end="0x00007FFFE388D000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFFE5520000" end="0x00007FFFE564B000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFFE4E00000" end="0x00007FFFE4EAC000" path="advapi32.dll"/>
<binaryImage start="0x00007FFFE5340000" end="0x00007FFFE53DE000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFFE46B0000" end="0x00007FFFE4DF2000" path="shell32.dll"/>
<binaryImage start="0x00007FFFE4570000" end="0x00007FFFE45C5000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFFE3FA0000" end="0x00007FFFE3FC7000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFFE5800000" end="0x00007FFFE592A000" path="ole32.dll"/>
<binaryImage start="0x00007FFFE5930000" end="0x00007FFFE5C86000" path="combase.dll"/>
<binaryImage start="0x00007FFFE4170000" end="0x00007FFFE423D000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFFE5490000" end="0x00007FFFE54FB000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFFD7C70000" end="0x00007FFFD7CAA000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFFB4820000" end="0x00007FFFB488B000" path="adobe\ahclient.dll"/>
<binaryImage start="0x00007FFFB4560000" end="0x00007FFFB45CF000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFF19A20000" end="0x00007FFF19FB3000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFFE43C0000" end="0x00007FFFE43F0000" path="imm32.dll"/>
<binaryImage start="0x00007FFFD8350000" end="0x00007FFFD85EB000" path="comctl32.dll"/>
<binaryImage start="0x00007FFFB4210000" end="0x00007FFFB42A9000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFFC3F60000" end="0x00007FFFC3F6C000" path="secur32.dll"/>
<binaryImage start="0x00007FFFC2130000" end="0x00007FFFC260A000" path="wininet.dll"/>
<binaryImage start="0x00007FFFCBAB0000" end="0x00007FFFCBABC000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFFB67F0000" end="0x00007FFFB6807000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFFA8270000" end="0x00007FFFA831E000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFFE1B40000" end="0x00007FFFE1D24000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFFDD890000" end="0x00007FFFDD92E000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFF196F0000" end="0x00007FFF19A1B000" path="adobe\substrate.dll"/>
<binaryImage start="0x000000005E460000" end="0x000000005E5D1000" path="adobe\icuuc58.dll"/>
<binaryImage start="0x00007FFFE2B40000" end="0x00007FFFE2B7B000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFFE24C0000" end="0x00007FFFE250C000" path="authz.dll"/>
<binaryImage start="0x00007FFFD7DE0000" end="0x00007FFFD7DEA000" path="version.dll"/>
<binaryImage start="0x000000005E250000" end="0x000000005E452000" path="adobe\icuin58.dll"/>
<binaryImage start="0x00007FFFCEAF0000" end="0x00007FFFCEB39000" path="pdh.dll"/>
<binaryImage start="0x00007FFF18F30000" end="0x00007FFF196EF000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFFE5CA0000" end="0x00007FFFE5D7B000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFFE53E0000" end="0x00007FFFE548E000" path="SHCore.dll"/>
<binaryImage start="0x00007FFFC5120000" end="0x00007FFFC52C6000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFFAD2A0000" end="0x00007FFFAD51F000" path="DWrite.dll"/>
<binaryImage start="0x00007FFFDBCB0000" end="0x00007FFFDC270000" path="d2d1.dll"/>
<binaryImage start="0x00007FFFCE060000" end="0x00007FFFCE24D000" path="urlmon.dll"/>
<binaryImage start="0x00007FFFD50A0000" end="0x00007FFFD5350000" path="iertutil.dll"/>
<binaryImage start="0x00007FFFE3560000" end="0x00007FFFE359C000" path="sspicli.dll"/>
<binaryImage start="0x00007FFF18CD0000" end="0x00007FFF18F29000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFF18A00000" end="0x00007FFF18CC4000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x000000004AD00000" end="0x000000004C602000" path="adobe\icudt58.dll"/>
<binaryImage start="0x00007FFFE3DC0000" end="0x00007FFFE3E40000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFFE0BC0000" end="0x00007FFFE0BEF000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFFE1F90000" end="0x00007FFFE1FA2000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFFE4490000" end="0x00007FFFE4539000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFF7F630000" end="0x00007FFF7F6D8000" path="tiptsf.dll"/>
<binaryImage start="0x00007FFFE4240000" end="0x00007FFFE4356000" path="msctf.dll"/>
<binaryImage start="0x00007FFFE12A0000" end="0x00007FFFE1A35000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFFE3120000" end="0x00007FFFE314C000" path="wldp.dll"/>
<binaryImage start="0x00007FFFE3F50000" end="0x00007FFFE3F9E000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFFDD6F0000" end="0x00007FFFDD7E7000" path="propsys.dll"/>
<binaryImage start="0x00007FFFE35E0000" end="0x00007FFFE3606000" path="profapi.dll"/>
<binaryImage start="0x0000000180000000" end="0x00000001800CB000" path="adobe\WFCore.dll"/>
<binaryImage start="0x0000000002390000" end="0x00000000023D0000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x0000000002CA0000" end="0x0000000002CB3000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x0000000002CC0000" end="0x0000000002D66000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x0000000002370000" end="0x0000000002377000" path="adobe\LightroomModels.dll"/>
<binaryImage start="0x00007FFFE3070000" end="0x00007FFFE307C000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFFE2800000" end="0x00007FFFE280A000" path="dpapi.dll"/>
<binaryImage start="0x00007FFFD5FA0000" end="0x00007FFFD5FB4000" path="adobe\xml_toolkit.dll"/>
<binaryImage start="0x00007FFFD9CC0000" end="0x00007FFFD9E74000" path="WindowsCodecs.dll"/>
<binaryImage start="0x00007FFFD95C0000" end="0x00007FFFD966E000" path="mscms.dll"/>
<binaryImage start="0x00007FFFE35A0000" end="0x00007FFFE35CE000" path="userenv.dll"/>
<binaryImage start="0x00007FFFD9510000" end="0x00007FFFD9521000" path="ColorAdapterClient.dll"/>
<binaryImage start="0x00007FFFD7A00000" end="0x00007FFFD7A43000" path="icm32.dll"/>
<binaryImage start="0x00007FFFE32A0000" end="0x00007FFFE32B2000" path="msasn1.dll"/>
<binaryImage start="0x000000001B830000" end="0x00000000214B6000" path="adobe\CameraRaw.dll"/>
<binaryImage start="0x00007FFFDB5E0000" end="0x00007FFFDB844000" path="d3d11.dll"/>
<binaryImage start="0x00007FFFD5E40000" end="0x00007FFFD5E91000" path="CONCRT140.dll"/>
<binaryImage start="0x00007FFFE2000000" end="0x00007FFFE20F3000" path="dxgi.dll"/>
<binaryImage start="0x00007FFF185B0000" end="0x00007FFF189FE000" path="adobe\libmmd.dll"/>
<binaryImage start="0x00007FFF173A0000" end="0x00007FFF185AD000" path="adobe\svml_dispmd.dll"/>
<binaryImage start="0x00007FFF6F570000" end="0x00007FFF6F750000" path="D3D12.dll"/>
<binaryImage start="0x00007FFFD61E0000" end="0x00007FFFD621B000" path="DXCore.dll"/>
<binaryImage start="0x00007FFF3B340000" end="0x00007FFF3B445000" path="nvldumdx.dll"/>
<binaryImage start="0x00007FFFD5DD0000" end="0x00007FFFD5E01000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFFE36B0000" end="0x00007FFFE3710000" path="wintrust.dll"/>
<binaryImage start="0x00007FFFE5500000" end="0x00007FFFE551D000" path="imagehlp.dll"/>
<binaryImage start="0x00007FFFE3080000" end="0x00007FFFE3098000" path="cryptsp.dll"/>
<binaryImage start="0x00007FFFE27C0000" end="0x00007FFFE27F4000" path="rsaenh.dll"/>
<binaryImage start="0x00007FFF316C0000" end="0x00007FFF36096000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFFE1D30000" end="0x00007FFFE1D57000" path="winmm.dll"/>
<binaryImage start="0x00007FFFA8100000" end="0x00007FFFA812B000" path="D3DSCache.dll"/>
<binaryImage start="0x00007FFFD9830000" end="0x00007FFFD9A38000" path="twinapi.appcore.dll"/>
<binaryImage start="0x00007FFF23140000" end="0x00007FFF24735000" path="igd12umd64.dll"/>
<binaryImage start="0x00007FFFD0910000" end="0x00007FFFD349F000" path="igc64.dll"/>
<binaryImage start="0x00007FFFD34A0000" end="0x00007FFFD374A000" path="igdgmm64.dll"/>
<binaryImage start="0x00007FFF3A580000" end="0x00007FFF3A987000" path="igdml64.dll"/>
<binaryImage start="0x00007FFF1E8F0000" end="0x00007FFF23131000" path="igd12dxva64.dll"/>
<binaryImage start="0x00007FFFE4ED0000" end="0x00007FFFE5337000" path="setupapi.dll"/>
<binaryImage start="0x00007FFF7F7F0000" end="0x00007FFF7F817000" path="igdinfo64.dll"/>
<binaryImage start="0x00007FFFDB460000" end="0x00007FFFDB5B6000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFF520A0000" end="0x00007FFF521D9000" path="dxilconv.dll"/>
<binaryImage start="0x00007FFF16E10000" end="0x00007FFF17391000" path="Windows.AI.MachineLearning.dll"/>
<binaryImage start="0x00007FFF42A30000" end="0x00007FFF42B69000" path="directml.dll"/>
<binaryImage start="0x00007FFFD5420000" end="0x00007FFFD5449000" path="cabinet.dll"/>
<binaryImage start="0x00007FFFAF940000" end="0x00007FFFAF9AB000" path="adobe\video_toolkit.dll"/>
<binaryImage start="0x00007FFFB36B0000" end="0x00007FFFB37F6000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FFFE2EA0000" end="0x00007FFFE2F0A000" path="mswsock.dll"/>
<binaryImage start="0x00007FFFA9830000" end="0x00007FFFA9892000" path="Windows.FileExplorer.Common.dll"/>
<binaryImage start="0x00007FFFDACD0000" end="0x00007FFFDACDB000" path="winnsi.dll"/>
<binaryImage start="0x00007FFFE5C90000" end="0x00007FFFE5C98000" path="nsi.dll"/>
<binaryImage start="0x00007FFFD4D30000" end="0x00007FFFD4D52000" path="cldapi.dll"/>
<binaryImage start="0x00007FFFC5FA0000" end="0x00007FFFC5FAB000" path="fltLib.dll"/>
<binaryImage start="0x00007FFFD9FF0000" end="0x00007FFFDA007000" path="dhcpcsvc6.DLL"/>
<binaryImage start="0x00007FFFDA030000" end="0x00007FFFDA04D000" path="dhcpcsvc.dll"/>
<binaryImage start="0x00007FFFC18B0000" end="0x00007FFFC194D000" path="webio.dll"/>
<binaryImage start="0x00007FFFE2B80000" end="0x00007FFFE2C4B000" path="dnsapi.dll"/>
<binaryImage start="0x00007FFFE2510000" end="0x00007FFFE2543000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFFD96A0000" end="0x00007FFFD96AA000" path="rasadhlp.dll"/>
<binaryImage start="0x00007FFFA7050000" end="0x00007FFFA7078000" path="mssprxy.dll"/>
<binaryImage start="0x00007FFFD8750000" end="0x00007FFFD87CF000" path="FWPUCLNT.DLL"/>
<binaryImage start="0x00007FFFE45D0000" end="0x00007FFFE4649000" path="coml2.dll"/>
<binaryImage start="0x00007FFFD4D20000" end="0x00007FFFD4D2D000" path="linkinfo.dll"/>
<binaryImage start="0x00007FFFA96A0000" end="0x00007FFFA971D000" path="ntshrui.dll"/>
<binaryImage start="0x00007FFFBD080000" end="0x00007FFFBD0A8000" path="srvcli.dll"/>
<binaryImage start="0x00007FFFC4630000" end="0x00007FFFC4642000" path="cscapi.dll"/>
<binaryImage start="0x00007FFFE26E0000" end="0x00007FFFE2771000" path="schannel.dll"/>
<binaryImage start="0x000000000ACA0000" end="0x000000000ACC9000" path="adobe\catalog_converters.dll"/>
<binaryImage start="0x00007FFFC52D0000" end="0x00007FFFC52E5000" path="mskeyprotect.dll"/>
<binaryImage start="0x00007FFFE3150000" end="0x00007FFFE318B000" path="ntasn1.dll"/>
<binaryImage start="0x00007FFFE3190000" end="0x00007FFFE31B7000" path="ncrypt.dll"/>
<binaryImage start="0x00007FFFB5690000" end="0x00007FFFB56B6000" path="ncryptsslp.dll"/>
<binaryImage start="0x000000000EB70000" end="0x000000000ED6E000" path="adobe\Import.lrmodule"/>
<binaryImage start="0x00007FFF91290000" end="0x00007FFF9133C000" path="adobe\EDSDK.dll"/>
<binaryImage start="0x00007FFFCBC90000" end="0x00007FFFCBCC7000" path="adobe\archiving_toolkit.dll"/>
<binaryImage start="0x00007FFFAC0E0000" end="0x00007FFFAC123000" path="adobe\bridgetalk.dll"/>
<binaryImage start="0x00007FFFA8BC0000" end="0x00007FFFA8C3C000" path="adobe\AdobePIP.dll"/>
<binaryImage start="0x00007FFF36F10000" end="0x00007FFF370AB000" path="adobe\LogSession.dll"/>
<binaryImage start="0x00007FFFABDF0000" end="0x00007FFFABE2E000" path="dataexchange.dll"/>
<binaryImage start="0x00007FFFDC270000" end="0x00007FFFDC457000" path="dcomp.dll"/>
<binaryImage start="0x00007FFFC5B00000" end="0x00007FFFC5BFD000" path="textinputframework.dll"/>
<binaryImage start="0x00007FFFDC460000" end="0x00007FFFDC7BE000" path="CoreUIComponents.dll"/>
<binaryImage start="0x00007FFFDCDB0000" end="0x00007FFFDCEA2000" path="CoreMessaging.dll"/>
<binaryImage start="0x00007FFFB6EB0000" end="0x00007FFFB6F16000" path="oleacc.dll"/>
<binaryImage start="0x00007FFFAC610000" end="0x00007FFFAC6BC000" path="TextShaping.dll"/>
<binaryImage start="0x0000000053BC0000" end="0x0000000054158000" path="adobe\MediaCoreIF.DLL"/>
<binaryImage start="0x00007FFFB7E20000" end="0x00007FFFB7F45000" path="opengl32.dll"/>
<binaryImage start="0x00007FFFB7DB0000" end="0x00007FFFB7DDC000" path="glu32.dll"/>
<binaryImage start="0x000000002C4D0000" end="0x000000002C4ED000" path="adobe\boost_threads.dll"/>
<binaryImage start="0x0000000054160000" end="0x000000005428D000" path="adobe\dvamediatypes.dll"/>
<binaryImage start="0x000000002FFD0000" end="0x000000003003E000" path="adobe\dvatransport.dll"/>
<binaryImage start="0x000000002FF90000" end="0x000000002FFC9000" path="adobe\dvamarshal.dll"/>
<binaryImage start="0x0000000054290000" end="0x0000000054748000" path="adobe\dvacore.dll"/>
<binaryImage start="0x0000000030040000" end="0x0000000030051000" path="adobe\boost_date_time.dll"/>
<binaryImage start="0x000000002C810000" end="0x000000002C81A000" path="adobe\boost_system.dll"/>
<binaryImage start="0x0000000054860000" end="0x0000000054A0B000" path="adobe\dvaaudiodevice.dll"/>
<binaryImage start="0x0000000054A10000" end="0x0000000054CA6000" path="adobe\dynamiclink.dll"/>
<binaryImage start="0x000000004A4F0000" end="0x000000004A5B6000" path="adobe\dvaplayer.dll"/>
<binaryImage start="0x00007FFFCE470000" end="0x00007FFFCE48D000" path="mpr.dll"/>
<binaryImage start="0x00007FFFDA380000" end="0x00007FFFDA38A000" path="avrt.dll"/>
<binaryImage start="0x0000000031990000" end="0x000000003199C000" path="adobe\boost_chrono.dll"/>
<binaryImage start="0x0000000054CB0000" end="0x0000000054EF7000" path="adobe\dvascripting.dll"/>
<binaryImage start="0x000000004AC20000" end="0x000000004ACBE000" path="adobe\utest.dll"/>
<binaryImage start="0x000000004A5C0000" end="0x000000004A5E5000" path="adobe\libzip.dll"/>
<binaryImage start="0x0000000054F00000" end="0x0000000054F37000" path="adobe\dvaunittesting.dll"/>
<binaryImage start="0x0000000051020000" end="0x0000000051042000" path="adobe\boost_filesystem.dll"/>
<binaryImage start="0x0000000055090000" end="0x000000005553D000" path="adobe\dvaaudiodsp.dll"/>
<binaryImage start="0x0000000055540000" end="0x0000000056424000" path="adobe\dvaaccelerate.dll"/>
<binaryImage start="0x0000000057320000" end="0x000000005736A000" path="adobe\dvavulcansupport.dll"/>
<binaryImage start="0x0000000057380000" end="0x00000000575C9000" path="adobe\dvaappsupport.dll"/>
<binaryImage start="0x00007FFF51FE0000" end="0x00007FFF5209B000" path="adobe\VulcanControl.dll"/>
<binaryImage start="0x00007FFF44070000" end="0x00007FFF44118000" path="adobe\VulcanMessage5.dll"/>
<binaryImage start="0x00007FFFE1B10000" end="0x00007FFFE1B3C000" path="dbgcore.dll"/>
<binaryImage start="0x000000004AB50000" end="0x000000004ABFD000" path="adobe\boost_regex.dll"/>
<binaryImage start="0x00000000539A0000" end="0x0000000053AE1000" path="adobe\dvanet.dll"/>
<binaryImage start="0x0000000050DE0000" end="0x0000000050E49000" path="adobe\boost_program_options.dll"/>
<binaryImage start="0x00007FFF42980000" end="0x00007FFF42A2B000" path="adobe\cef_toolkit.dll"/>
<binaryImage start="0x00007FFF10B50000" end="0x00007FFF16E0E000" path="adobe\libcef.dll"/>
<binaryImage start="0x00007FFFE4EC0000" end="0x00007FFFE4EC8000" path="psapi.dll"/>
<binaryImage start="0x00007FFFC3FF0000" end="0x00007FFFC3FFB000" path="msdmo.dll"/>
<binaryImage start="0x00007FFFC3C90000" end="0x00007FFFC3CA8000" path="netapi32.dll"/>
<binaryImage start="0x00007FFFE1A40000" end="0x00007FFFE1A4D000" path="hid.dll"/>
<binaryImage start="0x00007FFFC9DF0000" end="0x00007FFFC9E09000" path="usp10.dll"/>
<binaryImage start="0x00007FFF382C0000" end="0x00007FFF38370000" path="adobe\chrome_elf.dll"/>
<binaryImage start="0x00007FFFA7080000" end="0x00007FFFA7091000" path="credui.dll"/>
<binaryImage start="0x00007FFF848F0000" end="0x00007FFF84914000" path="dxva2.dll"/>
<binaryImage start="0x00007FFFCDB10000" end="0x00007FFFCDCDF000" path="d3d9.dll"/>
<binaryImage start="0x00007FFFC45A0000" end="0x00007FFFC462E000" path="winspool.drv"/>
<binaryImage start="0x00007FFFAF8D0000" end="0x00007FFFAF921000" path="cryptui.dll"/>
<binaryImage start="0x00007FFFDABA0000" end="0x00007FFFDABB4000" path="wtsapi32.dll"/>
<binaryImage start="0x00007FFFE2C50000" end="0x00007FFFE2C5C000" path="netutils.dll"/>
<binaryImage start="0x00007FFFCEA00000" end="0x00007FFFCEA19000" path="samcli.dll"/>
<binaryImage start="0x00007FFFC7A30000" end="0x00007FFFC7A6A000" path="adobe\net_client.dll"/>
<binaryImage start="0x00007FFFA55D0000" end="0x00007FFFA55E7000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FFFD7C60000" end="0x00007FFFD7C70000" path="adobe\Vulcan.dll"/>
<binaryImage start="0x00007FFFD5F70000" end="0x00007FFFD5F94000" path="adobe\DiscBurning.dll"/>
<binaryImage start="0x00007FFFAC0A0000" end="0x00007FFFAC0DC000" path="adobe\Email.dll"/>
<binaryImage start="0x00007FFF37A50000" end="0x00007FFF37AF3000" path="adobe\image_analysis.dll"/>
<binaryImage start="0x00007FFF10200000" end="0x00007FFF10B48000" path="adobe\mona.dll"/>
<binaryImage start="0x00007FFF0FF90000" end="0x00007FFF101FC000" path="adobe\opencv_core310.dll"/>
<binaryImage start="0x00007FFF8F790000" end="0x00007FFF8F80B000" path="adobe\opencv_video310.dll"/>
<binaryImage start="0x00007FFF1A860000" end="0x00007FFF1AA3D000" path="adobe\opencv_calib3d310.dll"/>
<binaryImage start="0x00007FFF0FC20000" end="0x00007FFF0FF82000" path="adobe\opencv_imgproc310.dll"/>
<binaryImage start="0x00007FFF0FA40000" end="0x00007FFF0FC11000" path="adobe\libiomp5md.dll"/>
<binaryImage start="0x00007FFF37730000" end="0x00007FFF377F6000" path="adobe\opencv_features2d310.dll"/>
<binaryImage start="0x00007FFF66700000" end="0x00007FFF66787000" path="adobe\opencv_flann310.dll"/>
<binaryImage start="0x0000000056700000" end="0x0000000056A23000" path="adobe\coretech_toolkit.dll"/>
<binaryImage start="0x00007FFF376A0000" end="0x00007FFF3772E000" path="adobe\harfbuzz.dll"/>
<binaryImage start="0x00007FFFCCB90000" end="0x00007FFFCCBC0000" path="adobe\BIB.dll"/>
<binaryImage start="0x000000005E170000" end="0x000000005E244000" path="adobe\AXEDOMCore.dll"/>
<binaryImage start="0x00007FFFAAFF0000" end="0x00007FFFAB023000" path="adobe\BIBUtils.dll"/>
<binaryImage start="0x00007FFF0F200000" end="0x00007FFF0FA31000" path="adobe\AGM.dll"/>
<binaryImage start="0x00007FFF1B120000" end="0x00007FFF1B2C9000" path="adobe\ACE.dll"/>
<binaryImage start="0x00007FFF0EDE0000" end="0x00007FFF0F1FF000" path="adobe\CoolType.dll"/>
<binaryImage start="0x0000000056E70000" end="0x0000000057080000" path="adobe\WRServices.dll"/>
<binaryImage start="0x00007FFFDA0B0000" end="0x00007FFFDA11A000" path="ninput.dll"/>
<binaryImage start="0x00007FFFDB000000" end="0x00007FFFDB00F000" path="perfos.dll"/>
<binaryImage start="0x00007FFFD0750000" end="0x00007FFFD0776000" path="adobe\usbmanager.mox"/>
<binaryImage start="0x00007FFFD0710000" end="0x00007FFFD0745000" path="adobe\wpdmanager.mox"/>
<binaryImage start="0x00007FFFD8180000" end="0x00007FFFD8221000" path="PortableDeviceApi.dll"/>
<binaryImage start="0x00007FFFE3460000" end="0x00007FFFE348C000" path="devobj.dll"/>
<binaryImage start="0x00007FFFD8310000" end="0x00007FFFD8341000" path="PortableDeviceTypes.dll"/>
<binaryImage start="0x00007FFF9BD60000" end="0x00007FFF9BDD5000" path="adobe\ExtLib.dll"/>
<binaryImage start="0x00007FFFDC960000" end="0x00007FFFDCA00000" path="policymanager.dll"/>
<binaryImage start="0x00007FFFE2860000" end="0x00007FFFE28EA000" path="msvcp110_win.dll"/>
<binaryImage start="0x00007FFFA5280000" end="0x00007FFFA55CF000" path="msftedit.dll"/>
<binaryImage start="0x00007FFF42CA0000" end="0x00007FFF42D3A000" path="riched20.dll"/>
<binaryImage start="0x00007FFFD06D0000" end="0x00007FFFD0709000" path="msls31.dll"/>
<binaryImage start="0x00007FFFAD0F0000" end="0x00007FFFAD298000" path="Windows.Globalization.dll"/>
<binaryImage start="0x00007FFFBE130000" end="0x00007FFFBE18B000" path="Bcp47Langs.dll"/>
<binaryImage start="0x00007FFFBB8C0000" end="0x00007FFFBB8ED000" path="BCP47mrm.dll"/>
<binaryImage start="0x00007FFFA5250000" end="0x00007FFFA5275000" path="globinputhost.dll"/>
<binaryImage start="0x00007FFFDA800000" end="0x00007FFFDA836000" path="xmllite.dll"/>
<binaryImage start="0x00007FFFD3910000" end="0x00007FFFD4D11000" path="igd10iumd64.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
287c5584-8fdc-4443-a75a-4b968ea3af81
</sessionId>
</crashreport>

TOPICS
Crash or freeze, Windows

Views

57

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

Thats pretty frustrating for you doctorsbox: I see you are running Windows 10 Home but can you confirm the version(s) you have installed?

There is an update for LRC out currently in Creative Cloud (10.2) .

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

Copy link to clipboard

Copied

LATEST

As far as I see you have installed Lightroom version 10.1.1. There's a update to version 10.2 available. Plese install this update an try again.

 

In the next step you should try to deactivate the internal GPU by following the steps below:

  1. Click on Start, and then click on Run.
  2. Type “devmgmt.msc” without quotes, and then click OK. Device Manager opens.

          a.     Expand Display Adapters.

          b.    Check if you are able to see both the graphics card.

          c.     You may right click on the Intel HD 4000 graphics card and click on Disable.

 

Another try is to deactivate the GPU support in the Lightroom preferences

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Check your GPU driver if the latest availabe version is installed. If no, install the recent driver. If yes, please install a former version. Sometimes the newest driver are buggy.

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines