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Lightroom Classic crashes (and sends error report) when clicking on video file

New Here ,
Jan 21, 2023 Jan 21, 2023

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Dear Adobe Support Community,

I have Lightroom Classic Version 12.1 on Windows 11 installed.

When I click on a video file in the libary (in the single picture preview) the Lightroom Classic app crashed and sends the following error report to Adobe:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Lightroom Classic" applicationVersion="12.1" build="[202212072312-d7ab524b]" source="Windows-Client" crashType="n/a">
<time year="2023" month="1" day="21" hour="15" minute="15" second="8" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="ed62f0ba-e495-4486-b289-cb8e5f9c3d0c"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22621" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="32614" machine="Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="3000 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Matrox Graphics Inc." adapterRAM="1024 MB" caption="Matrox M9148 LP PCIe x16" description="Matrox M9148 LP PCIe x16" driverDate="20210311000000.000000-000" driverVersion="2.5.0.3" videoModeDescription="1920 x 1200 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_102B&#38;DEV_0540&#38;SUBSYS_2240102B&#38;REV_01&#92;4&#38;3C2ACAE&#38;0&#38;0008" installedDisplayDrivers="MxMUm64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA48FD1B6F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA48FD1B6F" symbolname="DrvPresentBuffers"/>
<stackStatement index="1" address="0x00007FFA495128DC" symbolname="DrvPresentBuffers"/>
<stackStatement index="2" address="0x00007FFA4951463D" symbolname="DrvPresentBuffers"/>
<stackStatement index="3" address="0x00007FFA49512ECF" symbolname="DrvPresentBuffers"/>
<stackStatement index="4" address="0x00007FFADCC83A52" symbolname="GetTopWindow"/>
<stackStatement index="5" address="0x00007FFADCC83DB0" symbolname="GetTopWindow"/>
<stackStatement index="6" address="0x00007FFADCC75E3A" symbolname="TranslateAcceleratorW"/>
<stackStatement index="7" address="0x00007FFADED12E44" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="8" address="0x00007FFADC521EF4" symbolname="NtUserShowWindow"/>
<stackStatement index="9" address="0x00007FFA743313AE" symbolname="AgViewWinPanelHost::GetAlwaysShowBars"/>
<stackStatement index="10" address="0x00007FFAC0A7A702" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FFAC0A79F8F" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FFAC0A7782E" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFAC0A77BF4" symbolname="unknown"/>
<stackStatement index="14" address="0x00007FFAC091A109" symbolname="unknown"/>
<stackStatement index="15" address="0x00007FFADCC68271" symbolname="DispatchMessageW"/>
<stackStatement index="16" address="0x00007FFADCC67F2C" symbolname="DispatchMessageW"/>
<stackStatement index="17" address="0x00007FFADCC72DED" symbolname="GetClassLongW"/>
<stackStatement index="18" address="0x00007FFADED12E44" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="19" address="0x00007FFADC521EF4" symbolname="NtUserShowWindow"/>
<stackStatement index="20" address="0x00007FFA74402242" symbolname="AgViewViewBehavior::AgView_changed_visible_imp"/>
<stackStatement index="21" address="0x00007FFA74402379" symbolname="AgViewViewBehavior::AgView_changed_visible_L"/>
<stackStatement index="22" address="0x00007FFAC0D6E7ED" symbolname="lua_getstack"/>
<stackStatement index="23" address="0x00007FFAC0D913C8" symbolname="luaopen_table"/>
<stackStatement index="24" address="0x00007FFAC0D6F5E4" symbolname="lua_resume"/>
<stackStatement index="25" address="0x00007FFAC0D9260B" symbolname="luaopen_table"/>
<stackStatement index="26" address="0x00007FFAC0D905D6" symbolname="luaopen_table"/>
<stackStatement index="27" address="0x00007FFAC0D6F5E4" symbolname="lua_resume"/>
<stackStatement index="28" address="0x00007FFAC0DB21B9" symbolname="AgThrowProgramError"/>
<stackStatement index="29" address="0x00007FFAC0D6F68E" symbolname="lua_resume"/>
<stackStatement index="30" address="0x00007FFAC0D5CC50" symbolname="lua_pcall"/>
<stackStatement index="31" address="0x00007FFAC0E44A8A" symbolname="AgLuaBuffer_make"/>
<stackStatement index="32" address="0x00007FFAC0D6E7ED" symbolname="lua_getstack"/>
<stackStatement index="33" address="0x00007FFAC0D9135E" symbolname="luaopen_table"/>
<stackStatement index="34" address="0x00007FFAC0D6F5E4" symbolname="lua_resume"/>
<stackStatement index="35" address="0x00007FFAC0D9260B" symbolname="luaopen_table"/>
<stackStatement index="36" address="0x00007FFAC0D905D6" symbolname="luaopen_table"/>
<stackStatement index="37" address="0x00007FFAC0DB21B9" symbolname="AgThrowProgramError"/>
<stackStatement index="38" address="0x00007FFAC0D6F47F" symbolname="lua_resume"/>
<stackStatement index="39" address="0x00007FFAC0D6148D" symbolname="luaopen_base"/>
<stackStatement index="40" address="0x00007FFAC0D61280" symbolname="luaopen_base"/>
<stackStatement index="41" address="0x00007FFAC0D6E7ED" symbolname="lua_getstack"/>
<stackStatement index="42" address="0x00007FFAC0D9135E" symbolname="luaopen_table"/>
<stackStatement index="43" address="0x00007FFAC0D6F5E4" symbolname="lua_resume"/>
<stackStatement index="44" address="0x00007FFAC0DB21B9" symbolname="AgThrowProgramError"/>
<stackStatement index="45" address="0x00007FFAC0D6F68E" symbolname="lua_resume"/>
<stackStatement index="46" address="0x00007FFAC0D5CC50" symbolname="lua_pcall"/>
<stackStatement index="47" address="0x00007FFAC0E5EFBB" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="48" address="0x00007FFAC0E5DB71" symbolname="HandleIdleTasks"/>
<stackStatement index="49" address="0x00007FFAC0E5D71A" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="50" address="0x00000001404B580F" symbolname="GetAppInstance"/>
<stackStatement index="51" address="0x00007FFAC0A60A95" symbolname="unknown"/>
<stackStatement index="52" address="0x00007FFAC0A93C20" symbolname="unknown"/>
<stackStatement index="53" address="0x00000001402F155E" symbolname="gudeVersion"/>
<stackStatement index="54" address="0x00007FFADCB926BD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="55" address="0x00007FFADECCDFB8" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000D525E810"/>
<register name="RCX" value="0x00000000FFFFFFFF"/>
<register name="RDX" value="0x00000000D5162D20"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000000D5164BE8"/>
<register name="RSP" value="0x000000000014E620"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA48FD1B6F"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
ad653aa5-d7f0-4cc5-947f-92f48fa4ac0b
</sessionId>
</crashreport>

 

The error is reproducable.

I cannot play/view imported videos.

 

Is there any workarround? Can I deactivate the preview function of videos?

Best regards,

B.

 

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New Here ,
Feb 19, 2023 Feb 19, 2023

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Dear Adobe Support,

the error still persists.

Is there a workaround, so that I am able to play videos in the libary?

I would be thankful for your support!

Best regards,

B.

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In the Diashow / slideshow menue the video can be played.

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