Lightroom Classic crashes (and sends error report) when clicking on video file

[B_2023]

Dear Adobe Support Community,

I have Lightroom Classic Version 12.1 on Windows 11 installed.

When I click on a video file in the libary (in the single picture preview) the Lightroom Classic app crashed and sends the following error report to Adobe:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Lightroom Classic" applicationVersion="12.1" build="[202212072312-d7ab524b]" source="Windows-Client" crashType="n/a">
<time year="2023" month="1" day="21" hour="15" minute="15" second="8" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="ed62f0ba-e495-4486-b289-cb8e5f9c3d0c"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22621" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="32614" machine="Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="3000 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Matrox Graphics Inc." adapterRAM="1024 MB" caption="Matrox M9148 LP PCIe x16" description="Matrox M9148 LP PCIe x16" driverDate="20210311000000.000000-000" driverVersion="2.5.0.3" videoModeDescription="1920 x 1200 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_102B&#38;DEV_0540&#38;SUBSYS_2240102B&#38;REV_01&#92;4&#38;3C2ACAE&#38;0&#38;0008" installedDisplayDrivers="MxMUm64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA48FD1B6F">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA48FD1B6F" symbolname="DrvPresentBuffers"/>
<stackStatement index="1" address="0x00007FFA495128DC" symbolname="DrvPresentBuffers"/>
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<stackStatement index="3" address="0x00007FFA49512ECF" symbolname="DrvPresentBuffers"/>
<stackStatement index="4" address="0x00007FFADCC83A52" symbolname="GetTopWindow"/>
<stackStatement index="5" address="0x00007FFADCC83DB0" symbolname="GetTopWindow"/>
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<stackStatement index="8" address="0x00007FFADC521EF4" symbolname="NtUserShowWindow"/>
<stackStatement index="9" address="0x00007FFA743313AE" symbolname="AgViewWinPanelHost::GetAlwaysShowBars"/>
<stackStatement index="10" address="0x00007FFAC0A7A702" symbolname="unknown"/>
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<stackStatement index="46" address="0x00007FFAC0D5CC50" symbolname="lua_pcall"/>
<stackStatement index="47" address="0x00007FFAC0E5EFBB" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="48" address="0x00007FFAC0E5DB71" symbolname="HandleIdleTasks"/>
<stackStatement index="49" address="0x00007FFAC0E5D71A" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="50" address="0x00000001404B580F" symbolname="GetAppInstance"/>
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<stackStatement index="52" address="0x00007FFAC0A93C20" symbolname="unknown"/>
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000D525E810"/>
<register name="RCX" value="0x00000000FFFFFFFF"/>
<register name="RDX" value="0x00000000D5162D20"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000000D5164BE8"/>
<register name="RSP" value="0x000000000014E620"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA48FD1B6F"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
ad653aa5-d7f0-4cc5-947f-92f48fa4ac0b
</sessionId>
</crashreport>

The error is reproducable.

I cannot play/view imported videos.

Is there any workarround? Can I deactivate the preview function of videos?

Best regards,

B.

[B_2023]

Dear Adobe Support,

the error still persists.

Is there a workaround, so that I am able to play videos in the libary?

I would be thankful for your support!

Best regards,

B.

[B_2023]

In the Diashow / slideshow menue the video can be played.

[hubertusz21630358]

Was there any reply/answer to this problem?