Lightroom Classic crashes every few mouse clicks

[KM-SWM]

Hi,

I see several threads of this and am yet to find a solution.

Every few clicks, Lightroom crashes. I can barely get anything done.

Oddly enough, I have the same problem on the creative cloud version of Lightroom as well.

Can't pinpoint what causes the program to crash. Sometimes it's changing from one photo to the next, sometimes clicking a dragging a slider or preset button... cannot find a pattern. Just seems like I'm reopening the application every minute or two.

The crash looks different. Most of the time, the program simply exits to desktop. Occasionally it freezes and I have to force-quit through task manager. On some occurrences, the display is destorted/garbled or has something odd going on. I've attached a screenshot (NOTE - this is from the cloud version of lightroom but I get the same thing in both versions).

System resources look fine. LrC says it's only using 20% of dedicated GPU memory and 6.1% RAM. CPU load hovers around 5%.

Most of the time I'm editing a Canon CRAW file. But it happens regardless of file type/size.

I've also tried changing whether the app is using the GPU or not. Seems to make no difference.

Thanks for your help/input. 

LrC version: 14.2

OS: Windows 11.0.26100

CPU: AMD Ryzen 5700X (3.3 GHz, 8-core/16-thread)

RAM: 32GB DDR4 3200

GPU: AMD Radeon 6750XT (12GB)

GPU driver version 32.0.13031.3015 (2/25/25)

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[johnrellis]

As a first step, install the most recent driver (a month newer):

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-r...

If that doesn't help, you can determine authoritatively whether it's a GPU issue by starting Windows in Safe Mode With Networking, which makes the GPU completely unavailable to apps:

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0... 

[KM-SWM]

Thanks--turns out the AMD software claims that's the latest version, even though there was a newer one.

Giving the newest drivers a test-spin, hoping that works. If I still have the same issues, I'll try safe mode and go from there.

Appreciate the quick reply!

[KM-SWM]

Hi John,

After trying these fixes, the issue is still happening.

It is sporadic and does not seem to be triggered by anything specific. Every mouse click I make has the potential to lock up the program. Anything else I can try?

[johnrellis]

Did the problem still occur when you booted into Safe Mode with Networking? If it doesn't, then most likely it's related to your GPU.

If the problem occurs when in Safe Mode, then it's unrelated to the GPU, and try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

[KM-SWM]

Well, after a few hours of testing in Safe Mode, the problem did NOT occur. Now what? GPU has to be disabled to edit photos?

Thanks for your help.

[johnrellis]

When you run in Safe Mode, the GPU is disabled, but background apps and utilities are also disabled. So the issue is either with your GPU and its driver or with some background utility. 

You can troubleshoot the latter by running Task Manager, going to Startup Apps, and then right-click each of the displayed apps to disable them.

If it's not an incompatibility with one of the startup apps, then it's the GPU. You could try going to the AMD web site and rolling back to a driver that's 3 or 6 months old.  While it's possible this is a LR bug, LR doesn't code to specific drivers, so it's more likely a driver or hardware issue with the GPU.