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Lightroom Classic crashes immediately when starting

Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Hi!

 

Since I've updated my Macbook Pro (M1 Pro 16GB) to the latest MacOS Sonoma 14.3.1, Lightroom Classic (latest update) won't start anymore.

 

I've started a serivce chat, but the assisant just left me in them middle of the conversation.

 

I've reinstalled it, like the troubleshooting guide said (restart the Mac in betweeen etc.). I've deleted the metrics.json file. No success. I need Lightroom for work since I am a photographer and it gets really frustrating. Does anyone have a workaround?

 

Thanks!

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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First, try if resetting the preferences helps: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

If it does not, then check if this could be catalog corruption. Start Lightroom while holding the Option key. If you get as far as the 'Select catalog' dialog, then do not select your current catalog but create a new one. Does that work? If so, then replacing your catalog by a backup copy may be the answer.

 

-- Johan W. Elzenga

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Thanks for your quick message.

I don't get to chose the catalog, with holding the Option key - lightroom crashed before that. 

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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Login to a different user account on your computer (create one if necessary) and see if Lightroom runs in that account. If it does then it means that some corrupted file in your current user account is causing this. Unfortunately that is very difficult to trouble shoot, so the advise is to do a clean install of everything Adobe. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Of course you could move your catalog to that other user account (or to the 'Shared' user account, so you can access it from both accounts) and work from there as an intermediate solution if you don't have the time to do the clean install right now.

 

-- Johan W. Elzenga

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Thank you!

 

It is working with another user account, so that could be an intermediate solution. 

 

I have just done a clean install of the whole Adobe cloud under my main user account  and still no success. That seems really random. Any other ideas?

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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Sorry, no. If you followed all instructions and did a complete clean install, then it should work because that should be the same as starting in a new/different account.

 

-- Johan W. Elzenga

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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It doesn't work. I have just tried it again, to see if I missed something. But it just won't start.

 

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