• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Lightroom Classic crashes immediately when starting

Community Beginner ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

Hi!

 

Since I've updated my Macbook Pro (M1 Pro 16GB) to the latest MacOS Sonoma 14.3.1, Lightroom Classic (latest update) won't start anymore.

 

I've started a serivce chat, but the assisant just left me in them middle of the conversation.

 

I've reinstalled it, like the troubleshooting guide said (restart the Mac in betweeen etc.). I've deleted the metrics.json file. No success. I need Lightroom for work since I am a photographer and it gets really frustrating. Does anyone have a workaround?

 

Thanks!

TOPICS
macOS

Views

900

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

First, try if resetting the preferences helps: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

If it does not, then check if this could be catalog corruption. Start Lightroom while holding the Option key. If you get as far as the 'Select catalog' dialog, then do not select your current catalog but create a new one. Does that work? If so, then replacing your catalog by a backup copy may be the answer.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

Thanks for your quick message.

I don't get to chose the catalog, with holding the Option key - lightroom crashed before that. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

Login to a different user account on your computer (create one if necessary) and see if Lightroom runs in that account. If it does then it means that some corrupted file in your current user account is causing this. Unfortunately that is very difficult to trouble shoot, so the advise is to do a clean install of everything Adobe. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Of course you could move your catalog to that other user account (or to the 'Shared' user account, so you can access it from both accounts) and work from there as an intermediate solution if you don't have the time to do the clean install right now.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

Thank you!

 

It is working with another user account, so that could be an intermediate solution. 

 

I have just done a clean install of the whole Adobe cloud under my main user account  and still no success. That seems really random. Any other ideas?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

Sorry, no. If you followed all instructions and did a complete clean install, then it should work because that should be the same as starting in a new/different account.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

LATEST

It doesn't work. I have just tried it again, to see if I missed something. But it just won't start.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines