Lightroom Classic crashes my computer.

New Here ,
Jan 04, 2022 Jan 04, 2022

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My computer shuts down suddenly a few minutes after I open Lightroom Classic. It used to do this whenever I was importing photos from my camera but recently the computer shuts down without doing any operations in Lightroom.

I have uninstalled and reinstalled, Cleared presents and turned off use of graphic processor.

Anything else I can try?

 

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Advisor ,
Jan 04, 2022 Jan 04, 2022

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It would be a big help if you would post the above information. The sysmptoms you describe sound strongly like your computer is overheating. Check all the cooling fan and blow out any dust that might be blocking the cooling air.

Kenneth Seals

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jan 12, 2022 Jan 12, 2022

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There were never any crash reports. Just the reboot of the system.

However, after cleaning the dust from the system it did reboot again and there was a crash report this time.

The system cleaning seems to have reduced the problem however it hasn';t been completely resolved.

Thanks

 

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Sorry to answer your other questions....

Do you use a different email address when filling out the crash report?

no.

Was the crash dialog Adobe’s? Microsoft’s?

it was Adobe

 

Thanks again

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Lightroom Product and Version:

              Lightroom Classic version: 11.1 [ 202112022200-7fd1f998 ]
Operating system and Version:

              Windows 10 - Home Premium Edition
              Version: 10.0.19044
              Logical processor count: 12
              Processor speed: 3.6GHz
              Built-in memory: 32683.0 MB
              Real memory available to Lightroom: 32683.0 MB

              Real memory used by Lightroom: 1697.3 MB (5.1%)
              Virtual memory used by Lightroom: 1974.6 MBGraphics Processor Info:
              DirectX: NVIDIA GeForce GTX 1060 6GB (30.0.14.9729)

Full text of error messages:

              No error messages. Just shut down a reboot of computer.

What were you doing when problem occured

              Nothing. Shutdown would occur shortly after starting lightroom.

              Disk activity would suggest that lightroom was writing metadata

Screenshots of the problem

              Hard to get a screenshot of the system shutdown.

Hardware discription

             See above.

 

 

 

            
             

 

 

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Thanks Kenneth

I cleaned the system. It did not completely resolve the problem but it did make it much more stable.

 

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LEGEND ,
Jan 05, 2022 Jan 05, 2022

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Computer shut downs are almost always a hardware malfunction or a bad driver. When it shuts down performing a CPU intensive task such as importing photos, this is almost definitely a cooling system malfunction. Check your cooling system to make sure all fans are running properly, the vents are not blocked by dust or other obstruction (such as being up against a wall or furniture), and if possible, open the case and vaccuum it out.

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New Here ,
Jan 12, 2022 Jan 12, 2022

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There was an accumulation of dust in the CPU heat sink. Since the good cleaning it only crashes once in a while instead of only getting a few minutes of work time between reboots. All the fans seem to be working. The fact that this alone has made a huge difference suggests that overheating may still be a issue so I'll look into adding another fan to see if that helps further.

Thank you!

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LEGEND ,
Jan 12, 2022 Jan 12, 2022

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In the inspection for dust bunnies, did you include the Power Supply Unit, sometimes that inlet is on the bottom and gets overlooked.

 

And do your fans have dust filters attached? How clean?

 

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New Here ,
Jan 12, 2022 Jan 12, 2022

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LATEST

Yes, I check that one often. Everything is clean.  

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