Lightroom Classic crashes

[Olivier248813789bgz]

Lightroom Classic 13.0.1 craches all the time !!! Impossible to work with. It crashes after few seconds of use. I can't do anything with it.

Runs on W11 (updated).

Graphics card driver : updated (tried with gaming AND creator drivers, craches the same)

Tried to disable graphics card in the Preferences, nothing changed.

Tried to uninstall, then reinstall Lr. Nothing changed.

If anyone has an solution it is very annoying for a "professional" software !!!

[GoldingD]

1 of 3

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

[GoldingD]

2 of 3

Do you get an Adobe Crash Report?

[GoldingD]

3 of 3

Windows OS, so in the Windows Event manager, does an event exist corresponding to the app crash?

[Olivier248813789bgz]

Hi !

Thanks for your help. ! Here is system info :

///////////////////////////////////////////

Version Lightroom Classic: 13.0.1 [ 202310121438-d2af310c ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 11 - Home Premium Edition
Version : 11.0.22631
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 24
Vitesse du processeur : 3,7Ghz
Version SQLite: 3.36.0
Utilisation du CPU: 2,0%
Mémoire intégrée : 32688,0 Mo
Mémoire GPU dédiée utilisée par Lightroom: 60,7Mo / 12107,0Mo (0%)
Mémoire réelle disponible pour Lightroom : 32688,0 Mo
Mémoire réelle utilisée par Lightroom : 1267,3 Mo (3,8%)
Mémoire virtuelle utilisée par Lightroom : 1400,2 Mo
Nombre d'objets GDI : 654
Nombre d'objets utilisateur : 1963
Nombre de processus gérés : 2337
Taille de la mémoire cache : 203,8Mo
Version interne de Camera Raw: 16.0 [ 1677 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 65Mo / 16344Mo (0%)
Mémoire réelle de Camera Raw: 68Mo / 32688Mo (0%)
Paramètre PPP du système : 144 PPP (mode haute résolution)
Composition sur le Bureau activée: Oui
Taille d’aperçu standard: 2048 pixels
Affichages : 1) 3840x2160
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Oui, Tactile externe : Non, Plume externe : Oui, Clavier : Non

Informations relatives au processeur graphique :
DirectX: NVIDIA GeForce RTX 3080 (31.0.15.4617)
État initial: GPU pour l'exportation pris en charge par défaut
Préférence utilisateur: Auto

Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : E:\01 - Lightroom Catalogue Principal\2023\2023.lrcat
Dossier des paramètres : C:\Users\Olivier\AppData\Roaming\Adobe\Lightroom

///////////////////////////////////////////

[Olivier248813789bgz]

2/3

Here is the crash report :

//////////////////////////////////////////////////////////

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0.1" build="[202310121438-d2af310c]" source="Windows-Client" crashType="n/a">
<time year="2023" month="11" day="19" hour="10" minute="6" second="15" timeoffset="60" timezone="Paris, Madrid"/>
<user guid="8c79f1e4-9aac-4055-8616-51b7c0919331"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="32688" machine="AMD Ryzen 9 3900X 12-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3793 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080" description="NVIDIA GeForce RTX 3080" driverDate="20231109000000.000000-000" driverVersion="31.0.15.4617" videoModeDescription="3840 x 2160 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_220A&#38;SUBSYS_38961462&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061F35E7A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000061F35E7A" symbolname="zip_source_win32handle_create"/>
<stackStatement index="1" address="0x0000000061348419" symbolname="AgRedeye_load"/>
<stackStatement index="2" address="0x000000006135EAE0" symbolname="AgRedeye_load"/>
<stackStatement index="3" address="0x000000006132D4C1" symbolname="AgRedeye_load"/>
<stackStatement index="4" address="0x000000006015234B" symbolname="RegKey::getKey"/>
<stackStatement index="5" address="0x000000006127E289" symbolname="AgRedeye_load"/>
<stackStatement index="6" address="0x000000006127E188" symbolname="AgRedeye_load"/>
<stackStatement index="7" address="0x00000000601876BD" symbolname="RegKey::getKey"/>
<stackStatement index="8" address="0x00007FF94A909363" symbolname="recalloc"/>
<stackStatement index="9" address="0x00007FF94BC9257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="10" address="0x00007FF94CD0AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0xFFFFFFFF80000000"/>
<register name="RBX" value="0x000000000000F400"/>
<register name="RCX" value="0xFFFFFFF076DE8040"/>
<register name="RDX" value="0x0000000000000028"/>
<register name="RSI" value="0x000000007700C900"/>
<register name="RDI" value="0x0000000000000400"/>
<register name="RSP" value="0x0000000077E6E720"/>
<register name="RBP" value="0x0000000077E6E7A0"/>
<register name="RIP" value="0x0000000061F35E7A"/>
<register name="EFL" value="0x0000000000010282"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
d6cc0cec-be48-4bf2-946b-d9f3118aeb3b
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

[Olivier248813789bgz]

3/3

Inside the Window Event Manager, I'm not sure where to find the infos about the corresponding app crashes 😕
Could you be more specific ?

[GoldingD]

3/3

Inside the Window Event Manager, I'm not sure where to find the infos about the corresponding app crashes 😕
Could you be more specific ?

By @Olivier248813789bgz

see:

https://www.windowscentral.com/software-apps/windows-11/how-to-get-started-with-event-viewer-on-wind....

and

https://www.xda-developers.com/how-use-event-viewer-windows-11/

[Olivier248813789bgz]

Thanks !

I made Lr crash then watched into the Windows Event Manager. The only info linked to Lr cash is an "information" labelled one :

Détecteur d'erreurs 1904601026346288642, type 5
Nom d’événement : RADAR_PRE_LEAK_64
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Lightroom.exe
P2 : 13.0.1.1
P3 : 10.0.22631.2.0.0
P4 :
P5 :
P6 :
P7 :
P8 :
P9 :
P10 :

Fichiers joints :
\\?\C:\Users\Olivier\AppData\Local\Temp\RDR4F31.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d92d56f9-8793-4b72-9fba-35666acb17bd.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20231116_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5c6a0c79-c1cb-4cae-aa34-1f2774dde827.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6067877c-54aa-45ab-a585-695dac3034be.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.660ee6d7-f06f-40cd-b922-86768ab5fa67.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.00d9addd-0aca-4743-938b-8334d81ef30d.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7f84211a-d716-48fb-bd06-d1b3d4a426ea.tmp.xml

Ces fichiers sont peut-être disponibles ici :
NULL

Symbole d’analyse :
Nouvelle recherche de la solution : 0
ID de rapport : 5a3fef01-1596-42e8-86ad-933921f40209
Statut du rapport : 268435456
Récipient avec hachage : dc985e306335402a7a6e808ade370602
GUID CAB :0

[GoldingD]

From that Adobe Cradh Report:

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061F35E7A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000061F35E7A" symbolname="zip_source_win32handle_create"/>

keying in on:

 zip_source_win32handle_create

And searching this community for that, yields:

https://community.adobe.com/t5/lightroom-classic-discussions/black-screen-in-develop-module/m-p/1384...

Do you use MSI Afterburner on that computer? LrC absolutely gets fouled up if third party GPU accelerators are in use.

[Olivier248813789bgz]

I don't have MSI afterburner or similar software (as far as I know)

[Olivier248813789bgz]

Does anyone have any clue ?

Unfortunately my problem isn't solved.

I've updated to Lr 13.0.2 and I still have craches :'(

Any help would be very useful !

[croucrou.com]

I have the same problème since Lr 13 to 13.0.1  13.0.2 13.1