Lightroom Classic crashing on import

New Here ,
Jan 04, 2022 Jan 04, 2022

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Lightroom Classic keeps crashing on import. Everything works well and quickly in the program until I try to import. Usually the file>import photos and videos menu makes it stall out and finally crash. Occasionally it will get as far as the "select a source" screen where it stalls and crashes before I can click anything there. I'm running 11.1 on Windows 10. I've tried all the usual fixes - restarted the pc, restarted the program, closed all Adobe apps, etc. 

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Community Expert ,
Jan 04, 2022 Jan 04, 2022

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

Do you get an error message? If yes, please post the exact message or an screenshot. 

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New Here ,
Jan 18, 2022 Jan 18, 2022

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My apologies, it's been a couple of weeks since I've been able to get back to this. I've tried both of your suggestions and neither helped the issue. The only error message I get occasionally is the generic Windows one: "Adobe Lightroom Classic is not responding. If you close the program, you might lose information." Then the option to close or wait for the program to respond. Sometimes I have to go to task manager instead and shut it down that way. I've let it sit for up to 10 minutes to see if there would be a response or a change. 

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Community Expert ,
Jan 18, 2022 Jan 18, 2022

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Is your system up-to-date? Do you have installed all available updatres and patches for your hardware drivers and operating system?

Create a new user account on your machine and logged in with this account. Check the import in LR.  

Please create new catalog and try the import.

 

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New Here ,
Jan 19, 2022 Jan 19, 2022

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Yes, all OS, hardware, etc. are up to date with drivers and patches. To make sure I understand you, create a new account, and then use that account to login to my current account and try the import? Should I delete my current LR from my computer before doing that?

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Community Expert ,
Jan 19, 2022 Jan 19, 2022

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>>... Should I delete my current LR from my computer before doing that?

 

No. Create a new user account in Windows. Normally LR should be also available with this new account,

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LEGEND ,
Jan 19, 2022 Jan 19, 2022

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Make sure all USB devices (excluding keyboard and mouse) are disconnected; try again.

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New Here ,
Jan 19, 2022 Jan 19, 2022

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I may be missing something, but how can I operate LR without a mouse and keyboard?

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LEGEND ,
Jan 19, 2022 Jan 19, 2022

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I didn't say to disconnect your mouse and keyboard.

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New Here ,
Jan 19, 2022 Jan 19, 2022

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Sorry, my brain read that as "including".

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