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Lightroom Classic crashing when switching to Develop module after installing update

Community Beginner ,
May 19, 2024 May 19, 2024

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I recently updated my Ligthroom Classic and since then Lightroom keeps crashing whenever I switch over to the Develop module.image.png

 

[moved to the correct community and from bugs to discussions according to the community rules - Mod.]

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Community Expert ,
May 20, 2024 May 20, 2024

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Please post a screen capture of the system information found in the help menu.

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Beginner ,
May 20, 2024 May 20, 2024

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Here is my system info:

 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.3GHz
SqLite Version: 3.36.0
CPU Utilisation: 5.0%
Built-in memory: 16267.0 MB
Dedicated GPU memory used by Lightroom: 0.0MB / 0.0MB (0%)
Real memory available to Lightroom: 16267.0 MB
Real memory used by Lightroom: 948.3 MB (5.8%)
Virtual memory used by Lightroom: 838.5 MB
GDI objects count: 747
USER objects count: 3138
Process handles count: 2317
Memory cache size: 116.4MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 40MB / 8133MB (0%)
Camera Raw real memory: 41MB / 16267MB (0%)
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache2: 
T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache3: 
m:116.4MB, n:0.0MB
 
U-main: 86.0MB
 
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
 
Init State: GPU Unsupported
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Stephanie Bradley\Pictures\Lightroom\Lightroom Catalog-7-2-v13.lrcat
Settings Folder: C:\Users\Stephanie Bradley\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 10de
Device : 1391
Subsystem : 11cd1043
Revision : a2
Video Memory : 1995
Adapter #2: Vendor : 8086
Device : 416
Subsystem : 11cd1043
Revision : 6
Video Memory : 70
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - DELL U2415 (Intel(R) Display Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 850M/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.5.0 NVIDIA 352.84
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_NV_internalformat_sample_query GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_query_buffer_object GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 

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LEGEND ,
May 20, 2024 May 20, 2024

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Is this a laptop?

I inquire because it appears under specs, especially the lack of a GPU

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Community Beginner ,
May 20, 2024 May 20, 2024

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Yes it is an Asus laptop - I've been getting a warning about system compatibility for a while, and i've tried to update it, but I don't know what to do.  The Intel graphics 4600 is no longer supported and i'm unsure how to update it.  Also including more system informationsystem2.pngsystem.png

 

warning.png

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Community Expert ,
May 21, 2024 May 21, 2024

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Try if it helps to install the latest driver from Intel: https://www.intel.com/content/www/us/en/support/products/81496/graphics/processor-graphics/intel-hd-...

 

btw.

You definitely won't be happy how Lightroom Classic works on this HW, if it does at all.
It's Intel 4th Gen. which is from 2013, without "real" GPU. 

As it's a laptop, you can't upgrade the GPU, which I anyway wouldn't recommend on such an old CPU platform.

To be honest, IMHO you definitely need to think about a new PC.

 

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Community Beginner ,
May 21, 2024 May 21, 2024

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I got a warning that my computer does not meet the minimum requirements to install the latest driver.  Looks like I'm probably due for a new laptop.  Could you please recommend a mid-range windows laptop that would be good for working with lightroom?  I have a lot of volume so would need a good amount of storage space.  I'm mainly using lightroom to cull through lots of iphone pictures, but also use my dslr occasionally and use lightroom to edit those larger raw files as well.  Thank you for your help!

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LEGEND ,
May 20, 2024 May 20, 2024

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Did you send the crash report to Adobe?

4.png

 

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Community Beginner ,
May 20, 2024 May 20, 2024

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yes I did send a report like you outlined above

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Adobe Employee ,
May 21, 2024 May 21, 2024

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Please update to 13.3, released last night and advise if you are still seeing the crash. 

Thank you!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 23, 2024 May 23, 2024

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Same with me. Develop module is not working at all, LR is really slow, and the rollover in develop doesn't work. Mac Sonoma 14.41. 

 

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Community Beginner ,
May 23, 2024 May 23, 2024

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LATEST

I have sent multiple reports. Here's more:

Lightroom Classic version: 13.3 [ 202405092057-40441e28 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.4.1 [23E224]
Application architecture: arm64
Logical processor count: 8
Processor speed: NA
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 134.0MB / 10,922.6MB (1%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,679.3 MB (16.3%)
Virtual memory used by Lightroom: 421,877.2 MB
Memory cache size: 59.6MB
Internal Camera Raw version: 16.3 [ 1863 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 84MB / 8191MB (1%)
Camera Raw real memory: 86MB / 16384MB (0%)

Cache1:
Final1- RAM:25.0MB, VRAM:0.0MB, 2570BC94-9A85-4518-A795-2693DE75CA13.dng
NT- RAM:25.0MB, VRAM:0.0MB, Combined:25.0MB

Cache2:
m:59.6MB, n:25.2MB

U-main: 179.0MB

Standard Preview Size: 1024 pixels
Displays: 1) 3840x2160, 2) 1280x720

Graphics Processor Info:
Metal: Apple M1
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/G-DRIVE ARCHIVE/LIghtroom/Backups/2020-12-26 0019/LIghtroom_1-2-2-2-3-v13-3.lrcat
Settings Folder: /Users/robertweitz/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags:

 

 

 

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