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Lightroom Classic Crashing

New Here ,
May 09, 2021 May 09, 2021

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Hello and I hope someone can fix this bug. I have been using LRC for a long time and after the update every time that I try to import a photo from my SD card it crashes. When the SD card is not insterted it works slowly but does not crash. It is not an SD card reader slot problem because I have tried it with other applications and even with documents to open pictures and it works. Also, it is not a gpu problem because I am currently using it to play games and it is working like always. I also reinstalled it 2 times. I decided to download Lightroom Desktop mobile and it wokred. I was able transfer my Raw pics for editing from my SD card. I obviously do not want to stick with this version because Classic is overall much better. SO PLEASE, COULD YOU GUYS FIX IT? LOL. Thank you in advance and hopefully this problem can be resolved! PEACE.

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Bug, Crash or freeze, Import and export, Performance, Problem or error

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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Please try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

The full text of any error message (s) 

What you were doing when the problem occurred 

Screenshots of the problem and/or error messages 

Computer hardware, such as CPU; GPU; the amount of RAM; etc 

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them. 

insert graphic compact.png

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New Here ,
May 10, 2021 May 10, 2021

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- Adobe Lightroom Classic 10.2

- Windows 10

- When I insert my SD Card after starting the system up and try to import "Adobe Lightroom is NOT RESPONDING" pops up.

- When the Problem occurred I was just starting Lightroom like I always do to edit my photos.

- CPU I7

- GPU GTX 1660 ti

- 16 Gigs of RAM

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Has you reset the preferences?

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New Here ,
May 10, 2021 May 10, 2021

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Just reset preferences and the problem is still there.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

Is your system up-to-date? Do you have installed all patches and updates,including drivers?  

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New Here ,
May 10, 2021 May 10, 2021

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LATEST

Everything is up to date

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