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Lightroom Classic crashing

Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Hi, Lightroom Classic (Also Lightroom) Keeps crashing for me.
I updated to mac os sonoma, updated Lightroom, uninstalled and reinstaled, and installed older version.
I can't get to disabling the GPU cause t crashes few seconds after startup.
I have Macbook Pro 2019 16 inch with 16 GB RAM.

What can I do?? I need to work on my events.

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Same with me. I did the update yesterday, before that LR was working perfectly. This morning I try and open LR Classic, three immediate crashes in a row.

Attached is the crash report I saved.

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New Here ,
Oct 15, 2023 Oct 15, 2023

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...and same with me; I'm on Mac OS Monterrey 12.6.9 - LR Classic (latest version) was working fine until yesterday, today it crashes at startup. Although LR crash reports is activated, I only get an Apple crash report. It keeps crashing even after restart of my Mac.

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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It's like that for me for a couple of weeks now, I event erased my entire drive and reinstalled macOS.
Have no idea what to do.

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Adobe Employee ,
Oct 15, 2023 Oct 15, 2023

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@Eden32920829b957 

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Hi, I previously sent one without email address.
Now I sent a new one with my email, if you can please look.
I see Adobe's dialog.
Please note that no I'm with an older version of Lightroom, that holds the crash better than the updated one.

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Adobe Employee ,
Oct 15, 2023 Oct 15, 2023

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Your crash report indicates 12.5. This version no longer accepts bug reports. Please update to 13.0.1 and advise if the crash continues. Make sure you send the crash reports with your valid email when/if you do!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Hi, I uninstalled version 12.5

restarted my mac

then installed latest version 13.0.1
It keeps crashing but I don't get the adobe dialog.
Here attached the report from apple dialog.

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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@Rikk Flohr: Photography Please is the report I added is okay?

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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Hi, I attached the new report after updating my Lightroom. It wasn't an adobe dialog.
Can you please review it?

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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@Rikk Flohr: Photography It also happens on Lightroom freshly downloaded now.
Sent a crash report with my email.

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Community Expert ,
Oct 23, 2023 Oct 23, 2023

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@Rikk Flohr: Photography  will see this before long and respond... time zones!!
Please stick to this thread - thanks and hope this gets resolved soon.

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Adobe Employee ,
Oct 23, 2023 Oct 23, 2023

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LATEST

I've reviewed the crash - thank you for submitting the report. It is a one-off, meaning it is unique to you, and no other customers are experiencing the exact same crash. Typically, this points to a problem on your local machine. Crashes of this nature are very difficult to diagnose as they could be internal to Adobe Products or caused by an external agent. 

The standard recommendation here is to do the following in this order: 

 

  1. Update your OS to the latest version possible for your computer 
  2. Reset Preferences and if the problem still occurs,
  3.  Clean Reinstallation of LIghtroom
  4.  Backup all Adobe Information just in case and then perform a clean reinstall of all Adobe Apps after running the Cleaner Tool

 

Preferences: This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 


 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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Unfortunately I never was able to even see a crash dialog: the LR Classic screen does not appear, immediately after clicking on Open in the Creative Cloud or from the icon a dialog box from Apple tells me LR has crashed and asks if I want to send a report or ignore. I tried again this morning: same thing again. My Apple is an iMac 2019, operating under Sonoma 14.0. My other Mac of 2020 has the same OS and LR Classic 13.0.1 works perfectly as I write.

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New Here ,
Oct 15, 2023 Oct 15, 2023

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Same here. Updatet my IMac to Monterey. Since then no version of Lightroom is working - not even the 12.5 that was running perfectly before the update to Monterey and Lightroom 13.00 and 13.01 (tried deintalling, installing, three different version). I'm not getting any crash report. So what to do? 

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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Pb solved by uninstalling then reinstalling LR Classic.

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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I did it several times, including reintalling macOS and installing Lightroom from scratch.
Didn't work for me.

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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Same here.

I reproduced this bug on 3 differents Mac with shared licences.

Lightroom open and crash immediatly if a user is logged in Adobe CC.

macOS Sonoma 14

Lightroom 7.0

 

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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@LuckySlam  You are not using Lightroom Classic. Version 7.0 is the latest version for Lightroom Desktop.  You should probably post here instead: https://community.adobe.com/t5/forums/postpage/board-id/lightroom into Discussions.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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Explorer ,
Oct 23, 2023 Oct 23, 2023

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I have the same issue, I run LR on 13.0.1 on a 2017 27 inch iMac and a 2021 M1 Macbook Pro. iMac, LR functioning as expected, M1 Macbook (14.0 (23A344)) instant crash on startup. Uninstalled and reinstalled same issue persists.

 

I have jobs where I need to shoot tethered on location and have purchased a month of Capture One to keep me shooting tethered until I can get this issue resolved, has anyone found a workaround? I already prefer the fact C1 doesn't need to restart in emulation mode, now I prefer it even more as it actually works!

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