Lightroom Classic cycles to import page

[tuddo]

Lightroom Classic on PC opens now to import page and when I close or press "Done" it cucles from "Develop" automatically back to import page. I cannot access myphotos or download new ones.

[jane-e]

@tuddo 

I've moved your post from Creative Cloud Desktop to the Lightroom Classic forum.

Can you give us your LRC and OS versions?

Jane

[tuddo]

I have Version 13.5.1 of Lightroom Classic with Microsoft Windows 11 (up to date).

Roger A. Ward

[GoldingD]

I am suspecting that you have a corrupt preferences file. The preference file can get corrupted, leading to all sorts of odd behavior. Resetting the preference file is basically deleting the preference file (or relocating), and restarting LrC, whereupon LrC will recreate the preferences file. The preference file keeps track of all sorts of things, not just the preferences settings. Note that a side effect of doing this may/will return preference settings to defaults. Carefully read the following references.

• https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ | The Lightroom Queen
• How to reset Lightroom Classic preferences | Adobe

It's recommended to backup your preferences before you reset the preferences to the default settings:

• Preference file and other file locations | Lightroom Classic |Adobe
• You're Probably Not Backing Up All of Your Lightroom Classic Data | Fstoppers

[tuddo]

Thank you for that information. I had run a virus check on my PC as well as specifically on all Adobe apps. All was fine. I used the reset preferences method, and deleted all preferences. It didn't work, still cycling back, plus, now, I have to use the C-Alt-Delete method to close the app, since it will not close any other way. 

[GoldingD]

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat. 

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

You may want to ask for a phone call.

And please keep notes so that you can share them in your post for others to see.

For example, bring up:

https://helpx.adobe.com/contact.html

and click on the Chat button, typically found in bottom right corner

[tuddo · Accepted solution]

The issue has been solved. It was a Windows 11 update issue that affected Bluetooth and SD card readers and causing many apps to reboot endlessly (among many other things). I had to go back to a previous version of Windows 11, then reinstall another updated version of Windows 11 as well as reinstall all of my other affected software. Thanks Microsoft! /s

[GoldingD]

This one?:

• https://www.bleepingcomputer.com/news/microsoft/windows-11-kb5043145-update-causes-reboot-loops-blue...
• https://www.pcmag.com/news/windows-11-update-triggers-reboot-loops-breaks-bluetooth-usb-devices

I never trust those preview updates, I treat them like BETA. I think MS pulled that one after people started having trouble with it.