Lightroom Classic e-mail not working again.

Participant ,
Sep 10, 2022 Sep 10, 2022

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Once again LRC email is screwed up. Now it cannot connect to server. What are the steps to try and fix this

recurrent problem?

Thanks,

Photodoc16

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Windows

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LEGEND ,
Sep 13, 2022 Sep 13, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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Participant ,
Sep 18, 2022 Sep 18, 2022

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Hope this helps, GoldingD. Thanks.

Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.3GHz
SqLite Version: 3.36.0
Built-in memory: 16326.1 MB
Real memory available to Lightroom: 16326.1 MB
Real memory used by Lightroom: 491.5 MB (3.0%)
Virtual memory used by Lightroom: 6565.4 MB
GDI objects count: 1112
USER objects count: 3401
Process handles count: 3123
Memory cache size: 3.5MB
Internal Camera Raw version: 14.5 [ 1177 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 835MB / 8163MB (10%)
Camera Raw real memory: 842MB / 16326MB (5%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 645 (23.21.13.9125)


Init State: 1
User Preference: 1

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\User Data\Pictures\Lightroom\Lightroom Catalog-v10-v11.lrcat
Settings Folder: C:\Users\Richard Gold\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) HDR Efex Pro 2
5) Nikon Tether Plugin
6) Plugin Parameters

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 11c4
Subsystem : 102910de
Revision : a1
Video Memory : 984
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Sound Blaster Audigy Fx)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_AControl 

 

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LEGEND ,
Sep 18, 2022 Sep 18, 2022

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LATEST

 

Lightroom Classic version: 11.5 

 

Ok, so cuurent version

 

Operating system: Windows 10 - Business Edition
Version: 10.0.19042

 

and not Windows 7 (or filthy dirty word 8) so not that (TLS version)

 

Displays: 1) 1920x1080
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 645 (23.21.13.9125)

 

Nothing to do with your problem, I think, but a very old GPU, no longer supported, not 4K and beyond, GPU driver v391.25, a newer one exists v391.35, but that is four years old. I would NOT in the preferences set the option to use Graphics Processor on, you probably can not, as non 4K it will be of no value, and on this old GPU it may make performance and dependability worse.

 

I suspect the AI Sky mask fails??

_______________________________________

What is your e-mail provider?

 

Not a champ of photos via e-mail. Coming from a Info Tech Manager experience, would use a photo share like Smugmug, and e-mail link to whoever as opposed to attachment. But at any rate, 

 

see:

https://helpx.adobe.com/lightroom-classic/kb/issue-validating-email-account-lightroom.html

and:

https://helpx.adobe.com/lightroom-classic/help/prepare-send-or-post-photos.html#configure_email_acco...

 

 

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