Lightroom Classic freezes after selecting Photo Merge -> Panorama

[arekp33167478]

1. Version of the app:

Lightroom Classic, version 11.4.1, build 202206241800-b406ce4c

2. Platform and OS version:

Windows 10,

AMD Ryzen 5 1600X Six-Core Processor 3.60 GHz,

32 GB of RAM,

Radeon RX 560 graphics card.

3. Basic steps to reproduce the problem:

In Lightroom Classic select two pictures then click from the top menu Photo Merge -> Panorama.

4. Expected result and actual result:

Expected result:

Panorama window opens offering preview of panorama along with different options to to choose.

Actual result:

After clicking Photo Merge -> Panorama, Lightroom Classic freezes, the window to create panorama doesn't even open.

I just updated Lightroom and Windows to the latest version and the problem didn't go away.

I am also attaching screenshot of threads from Lightroom Classic process from Task Manager, if that may help.

[TheDigitalDog]

First thing to try when LR crashes: Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

[arekp33167478]

Thanks, that helped. I didn't thought preferences in Lightroom could have such efect 😕

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.