Lightroom Classic freezes when I try to use the copy button

Explorer ,
Mar 21, 2022 Mar 21, 2022

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Hello,

 

Every time I try to use the copy button Lightroom freezes, and I have to restart and lose any editings I had done.

 

Can someone help me with that please?

 

Thank you,

 

Regina

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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Can you tell us more about your system, and Lightroom version?

 

 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Explorer ,
Mar 21, 2022 Mar 21, 2022

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Latest Lightroom update

 

Windows 10 Version 21H2

System type: 64-bit operating system, x64-based processor

 

Any other information you need.?

 

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LEGEND ,
Mar 21, 2022 Mar 21, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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LEGEND ,
Mar 21, 2022 Mar 21, 2022

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If you import using Add, instead, what happens?

This assumes you can, outside of LrC, copy your images to the desired folder on the hard drive.

 

Also, do you have any Android devices connected? (odd old problem)

 

hmm, the above assumes you are talking about Copy in Import, if not, please expand.

 

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Explorer ,
Mar 22, 2022 Mar 22, 2022

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I'm sorry if I was not clear, Lightroom freezes when I am editing in the Develop module and use the copy button.

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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The other question is, are you referring to Copy during Import, or Copy as in settings? Even if Lightroom crashes the edits are normally retained due to how Lightroom stores session information. 

It'd be good to get a list of steps you're doing that lead up to the crash. 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Explorer ,
Mar 22, 2022 Mar 22, 2022

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I don't know what is going on, I keep replying to your request, but it never shows here.

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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That's really odd. I know in Bugs I can't reply, but I've no issues here. Clearly this one has worked. 

 

 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Explorer ,
Mar 23, 2022 Mar 23, 2022

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Yes, this is odd, I copied and paste the system information from Lr like it was suggested, and it didn't show here.

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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Can you detail the steps you're taking that lead to the crash? 

 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Explorer ,
Mar 24, 2022 Mar 24, 2022

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Thank you for trying and helping me, but there isn't any specific steps. No matter what I'm doing, when I try to copy edits from one picture to another, Lr freezes.

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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My suggestions are:

Reset Preferences. Hold down Shift and Alt as you start Lightroom and reset from the dialog. 

 

Turn off GPU in the Performance tab of Preferences. 

 

 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Explorer ,
Mar 29, 2022 Mar 29, 2022

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LATEST

I followed your latest suggestion and it worked!!!

 

Thank you so much!!!

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