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Lightroom Classic hangs after startup (Windows 10 after a Windows Update)

New Here ,
Oct 15, 2022 Oct 15, 2022

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Hello,

until yesterday Lightroom was working just fine. Then I updated my Windows 10 Pro to version 10.0.19044. I had to restart my computer and since then, I cannot use Lightroom anymore. I do not know if the Windows Update has anything to do with it, but, as I said, before the update everything was working as it should.

Lightroom starts, but shows no photos and no metadata like directories or collections. When I click on the application, it greys out. The Task Manager says, it is not responding ("Keine Rückmeldung" - I'm using the German version). See attachment.

What I did to try to solve the problem:

- I restarted the computer again.

- I reset the preferences at Startup of Lightroom

- I uninstalled and reinstalled Lightroom via Creative Cloud Desktop

- I installed the most currect Graphics driver and restarted the computer

Nothing helped.

I looked through the discussions, but did not find a recent posting with a similar issue.

Photoshop / Camera Raw seem to work just fine, but I need to work with the Lightroom Library.

Please help!

Kind regards

Anette

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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Please try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

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New Here ,
Oct 15, 2022 Oct 15, 2022

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Hi Axel,

as I cannot use Lightroom at all, the first link is not applicable.

I forgot to mention, that I tried Solution 2 in the second link as well yesterday, before I reinstalled Lightroom.

There was no "Lightroom Classic CC 7 Preferences.agprefs"-file in the directory mentioned (also not after the reinstall this morning.). Only "Lightroom Classic CC 7 Startup Preferences.agprefs" was in the directory.

However, this afternoon, after reading your reply, I searched and found the file in a backup. I changed it as instructed in Solution 2 and put in in the "C:\Users\USERNAME\AppData\Roaming\Adobe\Lightroom\Preferences"-directory.

It did not change the situation. Lightroom is still not responding. When I klick on it, it greys out and says "Keine Rückmeldung".

"Lightroom Classic CC 7 Preferences.agprefs", that I found in my Backup is not the most recent file. It was from May 2022.

I don't know, why there was no file in the directory. I did not remove it. Normally I do not mess with AppData at all.

Regards

Anette

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New Here ,
Oct 19, 2022 Oct 19, 2022

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LATEST

Hello,
I just want to give you an update.
It seems, that the Lightroom Catalog File was corrupted. As I make a backup everytime I close Lightroom, I had a recent backup catalog. It opened fine. Lightroom is working again.
Normally Lighroom gives a message, when one tries to load a corrupted catalog. This did not happen in my case, but the software hung itself up.

In any case: it seems that the problem is solved.
Kind regards
Anette

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