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Lightroom Classic Import Hangs Up - Freezes on the Import Screen

Explorer ,
Oct 12, 2018 Oct 12, 2018

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I installed the newest version of Lightroom Classic yesterday and now I can't import images. Before this everything was fine. I could import images with no issue. Now when I go to import the circle in the lower left hand corner spins 1ce and then the application freezes. I can't choose an external or internal device to import from, because the application just freezes. I can drag and drop using Windows Explorer and then synchronize the parent folder and it will import, but I can't use the import function.

c2.JPG

I have tried uninstalling, cleaning my registry, and reinstalling after a reboot. I've tried simply rebooting. I've tested the integrity of the catalog. I've created a new catalog. I've reset my preferences. I've killed all processes and restarted all Adobe. I've tried starting from the desktop shortcut, starting using the CC app, starting by clicking on the catalog, and starting as administrator. I've signed in and out of the CC app. Nothing has worked.

If I click on the program it grays out and says it's not responding and asks if I would like to wait or kill the program. I've left it waiting for an hour to no avail.

This wasn't an issue before, but I've now spent the better part of 2 hours on this issue. My specs are listed below. Nothing on my system has changed since the update. No additional drives have been used. The card I'm trying to import from is fine. I've tried other cards. Same issue.

Lightroom Classic version: 7.5 [ 1186149 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Enterprise Edition

Version: 10.0.17134

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.3 GHz

Built-in memory: 24476.0 MB

Real memory available to Lightroom: 24476.0 MB

Real memory used by Lightroom: 5863.5 MB (23.9%)

Virtual memory used by Lightroom: 6836.8 MB

GDI objects count: 734

USER objects count: 2026

Process handles count: 2913

Memory cache size: 4710.0MB

Internal Camera Raw revision: 1001

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1892MB / 12238MB (15%)

Camera Raw real memory: 1903MB / 24476MB (7%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 2560x1080, 2) 2560x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce GTX 1060 3GB (23.21.13.9135)

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New Here ,
Feb 16, 2020 Feb 16, 2020

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Lightroom Classic 9.2 would not import after I had changed the Raw Defaults setting in Preferences of Camera Raw, Master to "Camera Settings" and checked the box Use Default Specific to Camera Model. When I changed the Master setting back to "Adobe Default" and unchecked Use Default Specific to Camera Model, Lightroom Classic 9.2 resumed importing as normal.

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Community Beginner ,
Nov 05, 2020 Nov 05, 2020

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I came across this thread, trying to figure out why my desktop (Win10) would not import images after the LR Classic October 2020 upgrade. I tried everything. I tried it on my laptop, after upgrading to the October 2020 release, and it worked there! Then I started to notice that I was having trouble with the file tree browser function in Windows Explorer, and then system shutdown started taking over 10 minutes! I couldn't figure it out, but I suspected that maybe the LR issue was related to everything else. After trying many things mentioned in this thread to no avail, I disconnected my only peripheral drive, a Sony XQD/SD Card Reader. 

 

Just removing the card reader fixed every problem I described above. My suspicion is that I had an XQD card in the drive. The XQD card was disconnected, but maybe it was making intermittent contact to the reader, causing some interference. But, once I disconnected the drive, removed the card, rebooted, and went back into LR, everything worked fine.

 

BTW, I was also able to reconnect the card reader. So, I suspect that it was an intermittent contact issue.

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New Here ,
Jan 02, 2021 Jan 02, 2021

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This was my issue. Thanks!

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Community Beginner ,
Jan 05, 2022 Jan 05, 2022

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This worked for me, thanks

 

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New Here ,
Jan 10, 2021 Jan 10, 2021

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This issue was solved for me once I unplugged my phone from my computer.

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New Here ,
Mar 02, 2021 Mar 02, 2021

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This issue is easy to solve... just remove your iphone, external drive, external card, etc... is trying to read from there and hence why it hangs, freezes, etc.

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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This fixed mine too.  I rarely have my phone connected, but I happened to be transferring some files from my phone to my computer...  

I'm not sure why Lightroom has to try to go through all the added items when they are not being imported from, or used at all.  

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