Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Lightroom Classic lost preferences once a week...

Community Beginner ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

Hi all ! French user of LRC since 2 months, I hhave an annoying issue using it. Sometimes, when I open it, LRC lost his preferences. I'm obliged to toggle my catalog, and set agin all of my parameters as personnal filters, developpement modules etc...

 

I've tried to reinstall it several times, but the same problem occur again and again... Really boring...

 

An idea?

 

  Thanks in advance !

TOPICS
Problem or error

Views

92

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jul 11, 2021 Jul 11, 2021
The Preferences file may be corrupted and is now causing this issue. Try starting with a fresh default settings Preferences file by holding down the ALT + SHIFT keys when launcing LrC. Then apply your edits to the Preferences settings. See if they stick!

Likes

Translate

Translate
LEGEND ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

If you are regularly losing your preferences, this sounds to me like a problem with your hard disk, where the preferences file is somehow becoming corrupted often. I would run diagnostics on your hard disk to make sure there are no hard disk problems.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

Hi Dj_page ! And thanks for your fast reply.

 

Preferences are stocked on my main disk, an NVME one, which is quite new (6 months, so I think there's no reading error). Catalogs are stocked in an other SSD. I've used LRC since I've started my activity (6 years ago i bought a PC where LRC was already installed). But since I'm using it threw Creative Cloud, I encountered this bug. Is there a way to manually point the road to this preferences file?

 

Because it time it occur, I have to set it again and it cost me lot of time...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

New disks can malfunction. Check the disk.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

I've done a chdsk on C: and no error was found. A memtest too, same result 😉

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

Maybe check RAM as well

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

The Preferences file may be corrupted and is now causing this issue. Try starting with a fresh default settings Preferences file by holding down the ALT + SHIFT keys when launcing LrC. Then apply your edits to the Preferences settings. See if they stick!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

I'm trying that. I inform you if thhe bug occur again 😉 thanks a lot !

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 19, 2021 Jul 19, 2021

Copy link to clipboard

Copied

Hi all, since I've reset preferences as Todd explained, the bug no longer occur. So, finger crossed, you can close the question. Thanks for all !

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

Copy link to clipboard

Copied

LATEST

Good to hear and thank you for letting us know that fixed the issue, at least so far.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

I've tried to reinstall it several times,

What exact file? The file name.

And How?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 11, 2021 Jul 11, 2021

Copy link to clipboard

Copied

I'm installing it threw Creative Cloud, 10.3 version.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines