Lightroom Classic Not Responding after 14.2 Update

[Kate238803402soa]

Hi,

My Lightroom Classic has been not responding since the new 14.2 version update. When I open the app it immediately gets stuck in "not responding" mode. I tried opening a backup catalog in case the current one was corrupted, but that too had the same result. I tried restarting the computer and uninstalling/reinstalling/restarting LrC. I also tried installing the older version (14.1.1) and that worked for a minute, but the program crashed on attempting to exit and eventually wouldn't open at all.

I'm running on a desktop with Windows 10.

Thanks,

Kate

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[Bill Sprague]

You didn't say much about your computer.  Can you try updating the GPU driver?  Can you try turning off the GPU in preferences?

[Kate238803402soa]

Sorry, jumped the gun there. Running:

OS: Windows 10 64-bit

GPU: GTX 980Ti

CPU: 12th Gen Intel i7-12700K

RAM: 64 GB

There was a newer game driver for the GPU, but updating it made no difference in LrC - still non-responsive. I can't adjust any preferences in LrC as it's totally non-responsive on start, however in the GPU app setting I can see that the GPU use for display and image processing is defaulted off.

[Bill Sprague]

Can you try a "studio driver".  And, if that doesn't work, can you try an older driver.   Have you tried the method of reseting preferences by olding down the "Alt" key while starting LrC?

[Kate238803402soa]

Unfortunately no studio drivers are availble for my GPU, but it shouldn't much matter. I just tried an older driver too, and it made no difference. And yes, holding down Alt on startup doesn't go anywhere - it just becomes non-responsive as usual.

Thanks for the troubleshooting help!

[johnrellis]

1. Try resetting LR's preferences using the manual method described here:

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

That article explains how to restore your preferences if that doesn't help.

2. If step 1 doesn't help, try disabling the graphics processor manually:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-2