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Lightroom Classic not responding

New Here ,
Mar 01, 2021 Mar 01, 2021

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mobile app works, I've uninstalled and reinstalled.  Same issue.  Incredibly frustrating.  Nothing on my PC has changed.  Please advise

 

Thanks

 

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Mar 02, 2021 Mar 02, 2021

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Hi there,

 

Sorry that Lightroom freezes on your computer.

 

Which version of Lightroom are you using and what is your computer's OS?

 

Does the app freezes while using any particular tool or using any specific function? Would you mind deselecting the option "Use Graphics Processor" located in Lightroom's Preferences > Performance menu, then relaunch the app and see if it helps?

 

Also, even if you've reinstalled the app, a preference file will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

Let us know how it goes.

 

Thanks,

Akash

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