Lightroom classic not syncing to classic

New Here ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

Lightroom classic will not sync all edits, flags and rating for collections if edits are done on a device. All the edits, flags and ratings show on lightroom.adobe.com. This is issue has been on going for at least two years. I have rebuilt the sync data several times. I have deleted the sync data file from my mac. I have uninstalled Lightroom classic and re-installed. The issue has has been consistent. I have contact adobe support over the phone twice this year about this issue. The first time I was supposed to be contacted by the senior team and never got a call, yet adobe closed my ticket claiming they contacted me. They didn't. I fixed the issues myself, but after the last update I'm having the same issue. I called adobe support yesterday and after spending my whole lunch break from work no solution. The issue was supposed to be escalated to a senior tech and I was supposed to get a call today from a senior tech. The call came from a NO CALLER ID. They left message, i called back just to get told that the issue was not escalated and I have to wait for another call back from a senior tech. This is an ongoing issue and its very clear adobe cant fix it. I have imported to Lightroom classic another collection of images that is syncing collectedly  after the the collection that I am having an issue with. I am beyond frustrated at this issue and the customer service provided by adobe. It's clearly an issue with Lightroom classic and mobile that randomly happens with syncing. I am using a mac on OS 12.0.1  and Lightroom classic 11.0.1. 

 

I am ready to jump to capture one but they don't offer a mobile app. Can anyone help, because its clear adobe cant fix this issue!!!!

TOPICS
macOS

Views

57

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

Only if you mean- Syncing Classic to Classic? Read on- (if not- ignore this post. I misunderstood your topic.)

 

Syncing Classic to Classic? Not going to happen.

Lr-Classic will only 'sync' ONE catalog .

If you set a Classic Catalog-'B' to sync, then Classic Catalog-'A' is un-synced (if that is a word)

MULTIPLE COMPUTERS- How to use (Lightroom Queen)

SYNC FAQ

 

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

Rob, is pointing out a basic function of Lightroom Classic which is you can only open one Catalog at any point in time and LrC cannot sync to LrC on another computer.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.4.1, Lr 5.4.1, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

I'm only sync on one computer and the issue is the when i do any edits on mobile it will not sync back to classic even though the Lightroom website has all the edits and flags showing correctly. I import and set up a collection set in my catalog on my mac in Lightroom classic. The collection syncs fine, but if I do any edits from my iPad or iPhone some of the edits sync back to classic fine and others don't. The Lightroom website will have all the edits fine but classic wont. If I do the edits in classic they sync find but not the other way from the iPad via mobile. It's something that happens randomly. I know other photographers having the same issue. I have already done several troubleshooting steps that adobe recommended, still does not fix the issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

LATEST

I'm only sync on one computer and the issue is the when i do any edits on mobile it will not sync back to classic even though the Lightroom website has all the edits and flags showing correctly. I import and set up a collection set in my catalog on my mac in Lightroom classic. The collection syncs fine, but if I do any edits from my iPad or iPhone some of the edits sync back to classic fine and others don't. The Lightroom website will have all the edits fine but classic wont. If I do the edits in classic they sync fine but not the other way from the iPad via mobile. It's something that happens randomly. I know other photographers having the same issue. I have already done several troubleshooting steps that adobe recommended, still does not fix the issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines