• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lightroom classic opens but is blank

New Here ,
Feb 04, 2023 Feb 04, 2023

Copy link to clipboard

Copied

Hello! I've been waiting quite a while for a chat agent to assist so I was hoping I could get help here.

I have a Macbook Pro, 16inch, 2019, Ventura 13.2
Lightroom Classic - version 12.1

 

When I open Lightroom Classic, it opens to the screenshot below. I cannot seem to access anything. I try to open a catalog and it creates a spinning wheel that never ends. 

 

Steps I've taken:

  • uninstalled, reinstalled lightroom classic
  • restarted computer
  • signed out and back in to adobe account
  • reset preferences as per this article 
  • waiting in a chat 

 

I'm really not sure how to proceed anymore. Thank you for your help 

 

Monosnap+Monosnap+2023-02-04+18-22-43.png

TOPICS
macOS

Views

75

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2023 Feb 04, 2023

Copy link to clipboard

Copied

Issue resolved by a tech using remote software to fix everything for me. It was something about incorrect permissions 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 04, 2023 Feb 04, 2023

Copy link to clipboard

Copied

LATEST

What did you use to fix permissions (Disk Utility or something else?). 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines