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Lightroom classic print module crashes upon opening (Windows 10)

Explorer ,
Jul 03, 2024 Jul 03, 2024

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I haven't printed for a very long time -- months, or maybe a year. Now I need to and everytime I open the print module it opens, then crashes without loading the image I have selected to print. When I couldn't get it to work in the previous version of Lightroom, I updated to the latest version. That doesn't work either. 

HELP!!!!

 

The system info is below. I'm printing to a Canon Pixma Pro-10, which prints a test just fine from windows.

 

Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 23.0%
Power Source: Plugged In, 255%
Built-in memory: 32700.8 MB
Dedicated GPU memory used by Lightroom: 725.5MB / 6044.0MB (12%)
Real memory available to Lightroom: 32700.8 MB
Real memory used by Lightroom: 3522.0 MB (10.7%)
Virtual memory used by Lightroom: 4493.1 MB
GDI objects count: 753
USER objects count: 2853
Process handles count: 9319
Memory cache size: 644.0MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 251MB / 16350MB (1%)
Camera Raw real memory: 147MB / 32700MB (0%)

Cache1:
Final1- RAM:61.0MB, VRAM:0.0MB, 20221004-PA041786-Edit.tif
NT- RAM:61.0MB, VRAM:0.0MB, Combined:61.0MB

Cache2:
m:644.0MB, n:60.5MB

U-main: 197.0MB

System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1060 6GB (31.0.15.4633)
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Lightroom Main Catalog\lightroom main catalog 2023-v13 May 2024.lrcat
Settings Folder: C:\Users\Exploration Vacation\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) HDR Efex Pro 2
4) Luminar 3
5) Luminar 4
6) Luminar AI
7) Luminar Neo
8) Nikon Tether Plugin
9) Topaz Photo AI

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 1c03
Subsystem : 61613842
Revision : a1
Video Memory : 6044
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (High Definition Audio Device)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 546.33
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap_triangles GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

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Guide ,
Jul 03, 2024 Jul 03, 2024

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Kind of a reach here, but is F: drive attached to the computer?

If this was my computer, I would uninstall and reinstall LrC through the Adobe Creative Cloud app. Restarting after each step.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Explorer ,
Jul 05, 2024 Jul 05, 2024

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F drive is where the catalogue is and is an internal drive. I tried reinstallin per your directions. No luck. Thanks though.

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Explorer ,
Jul 05, 2024 Jul 05, 2024

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How do I get real help???? I really need to be able to print this week.

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Guide ,
Jul 05, 2024 Jul 05, 2024

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What do you see in the space under the ISO information where this screen shot shows "Original Photo"? 

Screenshot 2024-07-05 150822.png

You can try uninstalling the printer in Windows and reinstalling it.

A friend of mine had similar issues with his Canon printer and windows a few years ago. His solution was using the Canon printing app instead of printing directly from LrC

You can also try resetting your LrC preferences. In fact, I would do that first.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Explorer ,
Jul 08, 2024 Jul 08, 2024

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Thanks for all your suggestions. It's not the printer driver, not the templates or preferences, I uninstalled and reinstalled lightroom several times and nothing has made a difference. When I go to "print" the print page opens with a white space where the image should go and then freezes. When I try to click on anything, the page crashes and I get the error message.

 

I CAN print from my tablet, which I will have to do for the moment because I have to, but that isn't capable of handling very big files and isn't a long-term solution.

 

But this seems to indicate it's something with my computer (but probably not windows) that is interfering with lightroom loading the print module properly. . . anyone have any thoughts on that?

 

(I've been using this same setup with just a few upgrades since around 2018 without any issues until recently.)

 

The latest system info:

Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 5.0%
Power Source: Plugged In, 255%
Built-in memory: 32700.8 MB
Dedicated GPU memory used by Lightroom: 83.6MB / 6044.0MB (1%)
Real memory available to Lightroom: 32700.8 MB
Real memory used by Lightroom: 2064.4 MB (6.3%)
Virtual memory used by Lightroom: 2315.0 MB
GDI objects count: 767
USER objects count: 2859
Process handles count: 2399
Memory cache size: 133.1MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 34MB / 16350MB (0%)
Camera Raw real memory: 38MB / 32700MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:133.1MB, n:0.0MB

U-main: 167.0MB

System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1060 6GB (31.0.15.4633)
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Lightroom Main Catalog\lightroom main catalog 2023-v13 May 2024.lrcat
Settings Folder: C:\Users\Exploration Vacation\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) HDR Efex Pro 2
4) Luminar 3
5) Luminar 4
6) Luminar AI
7) Luminar Neo
8) Nikon Tether Plugin
9) Topaz Photo AI

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 1c03
Subsystem : 61613842
Revision : a1
Video Memory : 6044
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (High Definition Audio Device)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 546.33
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap_triangles GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

 

 

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Guide ,
Jul 08, 2024 Jul 08, 2024

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I'm sorry that you are having this problem. 

However, you did not answer my questions nor as far as I know, try the Canon printing utility.

Uninstalling LrC does not reset the preferences. You have to specificaly do that separately.

When something is not displaying correctly the GPU driver may be at fault. Try updating the GPU driver and also try disabling the GPU in preferences.

You could always roll LrC back to an earlier V13.x version. In that case you would have to use the older catlog and possibly reimport the images in question an reprocess them.

 

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Explorer ,
Jul 10, 2024 Jul 10, 2024

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Reloaded the Canon printer, removed preferences, turned off the GPU.  I've never used the canon printing utility and don't even know that I have it loaded on my box. I want LIGHTROOM to work! I pay a fair amount for this program and it is (WAS) hands down the easiest and best printing program out there because I don't have to keep creating new jpgs or tiffs every time I make a change in the image or aspect ratio. 

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Explorer ,
Jul 12, 2024 Jul 12, 2024

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Here's the error report I've sent to Adobe about 35 times:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.4" build="[202406181129-60d181b7]" source="Windows-Client" crashType="n/a">
<time year="2024" month="7" day="12" hour="14" minute="39" second="39" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="296211b8-16c3-481c-80be-ffb0d31c8eef"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32700" machine="Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="3696 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20231206000000.000000-000" driverVersion="31.0.15.4633" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C03&#38;SUBSYS_61613842&#38;REV_A1&#92;4&#38;2DB3ECDA&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_IN_PAGE_ERROR" exceptionCode="0xc0000006" instruction="0x00007FFF996A7735">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF996A7735" symbolname="WcsOpenColorProfileW"/>
<stackStatement index="1" address="0x00007FFF996A5742" symbolname="GetPS2ColorSpaceArray"/>
<stackStatement index="2" address="0x00007FFF996A6906" symbolname="SetColorProfileHeader"/>
<stackStatement index="3" address="0x00007FFF996A5C67" symbolname="OpenColorProfileW"/>
<stackStatement index="4" address="0x0000000060C6D61B" symbolname="private_load_AgColorProfile"/>
<stackStatement index="5" address="0x0000000060C6CB00" symbolname="AgPNGProviderWin::getTypeName"/>
<stackStatement index="6" address="0x000000005905EC8D" symbolname="lua_getstack"/>
<stackStatement index="7" address="0x0000000059081E5E" symbolname="luaopen_table"/>
<stackStatement index="8" address="0x000000005905FA74" symbolname="lua_resume"/>
<stackStatement index="9" address="0x00000000590A2BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="10" address="0x000000005905FB1E" symbolname="lua_resume"/>
<stackStatement index="11" address="0x0000000059052123" symbolname="luaopen_base"/>
<stackStatement index="12" address="0x000000005905EC8D" symbolname="lua_getstack"/>
<stackStatement index="13" address="0x0000000059081E5E" symbolname="luaopen_table"/>
<stackStatement index="14" address="0x000000005905FA74" symbolname="lua_resume"/>
<stackStatement index="15" address="0x00000000590A2BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="16" address="0x000000005905FB1E" symbolname="lua_resume"/>
<stackStatement index="17" address="0x0000000059052123" symbolname="luaopen_base"/>
<stackStatement index="18" address="0x000000005905EC8D" symbolname="lua_getstack"/>
<stackStatement index="19" address="0x0000000059081E5E" symbolname="luaopen_table"/>
<stackStatement index="20" address="0x000000005905FA74" symbolname="lua_resume"/>
<stackStatement index="21" address="0x00000000590A2BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="22" address="0x000000005905FB1E" symbolname="lua_resume"/>
<stackStatement index="23" address="0x0000000059052123" symbolname="luaopen_base"/>
<stackStatement index="24" address="0x000000005905EC8D" symbolname="lua_getstack"/>
<stackStatement index="25" address="0x0000000059081E5E" symbolname="luaopen_table"/>
<stackStatement index="26" address="0x000000005905FA74" symbolname="lua_resume"/>
<stackStatement index="27" address="0x00000000590A2BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="28" address="0x000000005905FB1E" symbolname="lua_resume"/>
<stackStatement index="29" address="0x000000005904CF70" symbolname="lua_pcall"/>
<stackStatement index="30" address="0x00000000581A00F7" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="31" address="0x000000005819DDF1" symbolname="HandleIdleTasks"/>
<stackStatement index="32" address="0x000000005819D99A" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="33" address="0x00000001408D119F" symbolname="GetAppInstance"/>
<stackStatement index="34" address="0x00007FFF355D06C5" symbolname="unknown"/>
<stackStatement index="35" address="0x00007FFF356035D0" symbolname="unknown"/>
<stackStatement index="36" address="0x0000000140611EFE" symbolname="gudeVersion"/>
<stackStatement index="37" address="0x00007FFFA1F37374" symbolname="BaseThreadInitThunk"/>
<stackStatement index="38" address="0x00007FFFA3EFCC91" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000050670"/>
<register name="RBX" value="0x0000000309C8ED10"/>
<register name="RCX" value="0x0000000309C8ED10"/>
<register name="RDX" value="0x000000007FE60000"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x0000000000050670"/>
<register name="RSP" value="0x000000000014E8C8"/>
<register name="RBP" value="0x00000003408BA030"/>
<register name="RIP" value="0x00007FFF996A7735"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x0000000141DF6000" path="adobe\Lightroom.exe"/>
<binaryImage start="0x00007FFFA3EB0000" end="0x00007FFFA40A8000" path="ntdll.dll"/>
<binaryImage start="0x00007FFFA1F20000" end="0x00007FFFA1FE1000" path="kernel32.dll"/>
<binaryImage start="0x00007FFFA1B00000" end="0x00007FFFA1DF6000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFFA2870000" end="0x00007FFFA2A0F000" path="user32.dll"/>
<binaryImage start="0x00007FFFA1EB0000" end="0x00007FFFA1ED2000" path="win32u.dll"/>
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<binaryImage start="0x00007FFF984A0000" end="0x00007FFF984AA000" path="version.dll"/>
<binaryImage start="0x00007FFF9A850000" end="0x00007FFF9A95A000" path="winhttp.dll"/>
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<binaryImage start="0x00007FFFA1660000" end="0x00007FFFA17BE000" path="crypt32.dll"/>
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<binaryImage start="0x00007FFFA0970000" end="0x00007FFFA09AB000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFF8E090000" end="0x00007FFF8E274000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFF8F930000" end="0x00007FFF8FE06000" path="wininet.dll"/>
<binaryImage start="0x0000000058C30000" end="0x0000000058F56000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00000000590F0000" end="0x0000000059155000" path="adobe\ahclient.dll"/>
<binaryImage start="0x0000000059040000" end="0x00000000590F0000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x0000000058480000" end="0x0000000058C21000" path="adobe\ui.dll"/>
<binaryImage start="0x0000000058150000" end="0x000000005847B000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFF64750000" end="0x00007FFF648D5000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFFA22B0000" end="0x00007FFFA238A000" path="comdlg32.dll"/>
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<binaryImage start="0x00007FFF0A790000" end="0x00007FFF0AA4C000" path="xpsservices.dll"/>
<binaryImage start="0x00007FFF571D0000" end="0x00007FFF571F3000" path="fontsub.dll"/>
</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
bc53bb00-4a5f-4f9f-864d-2adf17eb1b4d
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
2A412CE451BBB1F90A490D45@AdobeID
</imsUserGuid>
</crashreport>

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Explorer ,
Jul 12, 2024 Jul 12, 2024

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My brother who used to test systems has been working on this for over two hours and now lightroom is opening in print mode and crashing so I can't even edit.   PLEASE!!!! I NEED technical help.

 

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Explorer ,
Jul 12, 2024 Jul 12, 2024

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It took over three hours for my brother who used to be a tester to figure it out and more time to fix and test, but the problem was a coruption somewhere in the catalogue.

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Explorer ,
Jul 13, 2024 Jul 13, 2024

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NOPE. It's something in the print modual. We got it so it opens and acts like it will print, but when I actually went to print the file I'd opened and set up, it locked up and crashed. It just got a little farther in the process before doing so. 

 

I've already given up submitting for an upcoming competition. But I REALLY would like someone who really understands the tech behind lightroom to look at this. I don't have the expertise to fix this.

 

I'd send the data file from the crash notice, but for awhile it would only reopen in the print mode and crash so I couldn't even work on images for digital projects. When someone can help me with this, I'll try again and send the file when it crashes, but I'm not going to risk locking myself out of lightroom completely until I know someone is going to help me fix it.

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Community Expert ,
Jul 13, 2024 Jul 13, 2024

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If you can create a new catalog (with ony a few photos imported) and it prints successfully then it still points to Catalog corruption with  your usual working catalog.

My suggestion would be a fairly drastic step to take, but it could be the answer-

1) Un-install and re-install your printer drivers. Restart the computer and try print again.

Still the problem? Then continue-

2) Be certain you have backups of your Catalog and photo files.

3) Run the Adobe Creative Cloud Cleaner Tool to 'clean' Lr-Classic from your system    CLEANER TOOL   Instructions in the link.

4) Re-install LR-Classic

5) [Double-Click] your working catalog (  .LRCAT file) to re-open.

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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Explorer ,
Jul 14, 2024 Jul 14, 2024

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Didn't know there was a cleaner tool. . .  guess this will be tonight's project. 

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Explorer ,
Jul 14, 2024 Jul 14, 2024

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Didn't fix the problem. Still can't get the print module to open the image and then it crashes. How do I get to someone who can actually figure out what is going on? 

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Guide ,
Jul 14, 2024 Jul 14, 2024

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Have you tried to print from LrC on a different machine? I am now very suspcious of some problem with your Windows 10 system. I can't say what though.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Explorer ,
Jul 16, 2024 Jul 16, 2024

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I've always assumed it was a problem related to Windows 10, since there isn't a problem on my Surface (I just couldn't get my print profiles to load on the Surface, so I was getting uncontrolable weird colors). I finally figured out how to get in touch with Adobe support and three different people worked on it for about 8 hours on two separate days! We've narrowed it down to a privacy setting in Windows or the printer set-up they can't access OR an issue with stupid OneDrive that has yet to be thoroughly tested because after a couple of weeks working on this, I just ran out of time to spend on it right now and the deadline for the competition I wanted to enter passed yesterday. So, still not solved, but I have to give the Adobe support people credit -- they were very patient and very determined and the last two actually listed to what I said about what I'd already tested, so they got right down to looking for other issues. And their thoughts on it make a lot of sense. If I ever figure out what is causing this, I'll start a new post just in case anyone else runs into something similar.

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