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Lightroom Classic quit unexpectedly (mac)

New Here ,
Oct 15, 2022 Oct 15, 2022

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Lightroom Classic has been unable to open on my mac, when I try to open a catalog the app loads and then fails. I get a message saying lightroom quit unexpectedly. I have tried restarting my computer, uninstalling and reinstalling the app, and resetting preferences.

 

!!Please Help!! I use this for work almost daily and need to access my catalogs! I am desperate :')

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Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

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Hi there,

 

Thanks for reaching out. I’ll need more information so that I can help you with this issue.

Where is the catalog stored? Is it on an internal drive or an external drive?

 

Try resetting your Lightroom preferences (use method 2):
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

Copy the primary catalog in question and place it on your computer's desktop.

  • Press OPT (macOS) when launching Lightroom Classic.
  • Choose the option to create a new catalog and create a new one on the internal drive.

SameerK_0-1666037707645.png

  • In the new catalog, head to File > Import from Another Catalog, as shown below.

SameerK_2-1666037707649.png

Proceed with merging the (potentially)corrupted catalog into the newly made, internal storage-based catalog. 

For more help via video-based steps, check here. See Merging individual catalogs into a master catalog

 

Please let us know if this helps.

Thanks!

Sameer K. 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Try logging into another account (you may need to make one), still crashing? 

Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

You might want to try running a free utility like Onyx: still crashing? 

https://www.titanium-software.fr/en/onyx.html

Also view:

https://www.macworld.com/article/352902/onyx-review-macos.html

https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

From Adobe:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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