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Lightroom classic quits and use legitimate adobe products warning.

Community Beginner ,
Dec 15, 2023 Dec 15, 2023

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Hi, I cannot use my LRC anymore. It starts, flickers and then I get the anoying warning (without closebutton ....)  and not much later the app quits. Using OSX, Sonoma.

 

Adobe support pointed me to this communty for support (also a bit weird imho)

 

any help is appreciated

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LEGEND ,
Dec 15, 2023 Dec 15, 2023

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What does "use legitimate adobe products" indicate? You put it in the title, but it is not mentioned after that. Could you explain this? What "anoying warning"?

 

Please provide your hardware and software specifications from Help->System Info. Copy and paste the text there (the first 50 lines or so; we don't need the rest of that information) into your reply.

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Community Beginner ,
Dec 15, 2023 Dec 15, 2023

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Scherm­afbeelding 2023-12-15 om 22.51.36.png

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Guide ,
Dec 15, 2023 Dec 15, 2023

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What does the bottom 1/3 of the screen capture say in English? Is it pointing you to a site where you can buy the product? 

Do you have an active Adobe subscription? If not, Adobe is the ONLY place you can purchase a subscription for their products.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Community Beginner ,
Dec 15, 2023 Dec 15, 2023

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Basically it says I need to buy I licensed product. Thing is I conviced i have a licensed product, I have a key.  I wonder if sonoma messed things up, not using lrfc that often, but it was always fine.

 

 

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LEGEND ,
Dec 16, 2023 Dec 16, 2023

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What version NUMBER of Lightroom Classic do you have? If you already have a subscription to Lightroom Classic you shouldn't get this message.

 

Also this:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

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Community Beginner ,
Dec 16, 2023 Dec 16, 2023

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With try & error I uninstalled lrc, it showed version 9.x

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Community Beginner ,
Dec 16, 2023 Dec 16, 2023

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Scherm­afbeelding 2023-12-16 om 16.07.27.png

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Community Beginner ,
Dec 16, 2023 Dec 16, 2023

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screenshot from adobe CC.

 

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Community Beginner ,
Dec 16, 2023 Dec 16, 2023

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which is a different version, i cannot open it and the uninstall (three dotst) is available but doesn' t do a thing.

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Community Expert ,
Dec 16, 2023 Dec 16, 2023

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Maarten,

The point is that all current versions of Lightroom are subscription based. You can't have a 'key' for these versions, you need to have a subscription. Your screenshot suggests that you have a key to the old Lightroom 6, which was the predecessor of Lightroom Classic.

 

Go to https://www.adobe.con/nl/creativecloud/photography.html

 

Scherm_afbeelding 2023-12-16 om 16.07.27.png

 

Above screenshot clearly suggests that you have the ancient version Lightroom 6 installed.

 

-- Johan W. Elzenga

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Community Expert ,
Dec 16, 2023 Dec 16, 2023

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quote

Basically it says I need to buy I licensed product. Thing is I conviced i have a licensed product, I have a key.  I wonder if sonoma messed things up, not using lrfc that often, but it was always fine.

 

 


By @MaartenHellebrekers

 

"I have a key" sounds like you have a very old perpetual license key. That key is not valid for Lightroom Classic, which is only available through a subscription.

 

-- Johan W. Elzenga

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