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Lightroom Classic , secondary screen is black in zoom

Explorer ,
Dec 22, 2023 Dec 22, 2023

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Good morning.
I wanted to test if my PC could be compatible with Lightroom Classic 2024 (I still use LR 6!). After installation, it works fine and does not display any errors.
In use, I have a problem with the secondary screen. The standard size display works but if I want to zoom (or 1:1) there is a dynamic zoom effect then the image becomes a black screen. If I click on areas I see small image fragments which disappear immediately. On the other hand, everything works perfectly on the main screen (development window).
I checked the configurations required by Adobe, the processor, windows, memory, video card, drivers, etc., are largely compatible.
Anyone know this problem and have an idea to fix it? THANKS.
"Joyeux noël!"

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LEGEND ,
Dec 22, 2023 Dec 22, 2023

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Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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Explorer ,
Dec 23, 2023 Dec 23, 2023

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I uninstalled the trial version of LR to be able to use mine correctly. But my PC configuration is as follows:

Version de Lightroom : 6.14 [ 1149743 ]
Licence: Permanente
Paramètre de langue: fr
Système d'exploitation : Windows 10 - Business Edition
Version : 10.0.19045
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 12
Vitesse du processeur : 3,1 Ghz
Mémoire intégrée : 16307,5 Mo
Mémoire réelle disponible pour Lightroom : 16307,5 Mo
Mémoire réelle utilisée par Lightroom : 454,1 Mo (2,7%)
Mémoire virtuelle utilisée par Lightroom : 573,6 Mo
Nombre d'objets GDI : 419
Nombre d'objets utilisateur : 1189
Nombre de processus gérés : 1388
Taille de la mémoire cache : 86,5Mo / 3846,0Mo (2,2%)
Nombre maximal de liens utilisé par Camera Raw : 7
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 48Mo / 8153Mo (0%)
Paramètre PPP du système : 96 PPP
Composition sur le Bureau activée: Oui
Affichages : 1) 1920x1080, 2) 1920x1080
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :
NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 546.33
Renderer: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

 

 

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LEGEND ,
Dec 23, 2023 Dec 23, 2023

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Informations relatives au processeur graphique :
NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 546.33
Renderer: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Ok, that Lr6.14 Sys Info is lacking in regards to the GPU info (it was not a big issue back then, it is now), So, perhaps from your NVIDIA Control Panel.

 

You probably have access on your computer to the NVIDIA Control panel. Bring that up, click on Help, click on System Information, note the driver version, and Dedicated Video Memory. What are those??

 

a1.png

 

a2.png

 

a3.png

 

a4.png

 

 

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Explorer ,
Dec 23, 2023 Dec 23, 2023

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Merci pour ce mode d'emploi précis.

Le contenu est:

Processeur graphique : NVIDIA GeForce GTX 1060 6GB
Version du pilote : 546.33
Type de pilote : DCH
Niveau de fonctionnalité Direct3D : 12_1
Noyaux CUDA : 1280
Horloge principale : 1506 MHz
Débit de données mémoire : 8.01 Gbit/s
Interface de mémoire : 192 bits
Largeur de bande mémoire : 192.19 Go/s
Mémoire graphique disponible totale : 14297 Mo
Mémoire vidéo dédiée : 6144 Mo de GDDR5
Mémoire vidéo du système : 0 Mo
Mémoire du système partagée : 8153 Mo
Version BIOS vidéo : 86.06.63.40.07
IRQ : Not used
Bus : PCI Express x16 Gen3

 

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LEGEND ,
Dec 24, 2023 Dec 24, 2023

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So a summary on your computers system info

 

  • OS:   Windows 10 Business Edition, build 19045 (Version 22H2) up to date for Windows 10, and supported in LrC
  • CPU: 3.1 GHz (fast enough)
  • RAM:  16 GB (above minimum, could be better, bur will work)
  • GPU: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM, Driver version: 546.33. GPU old but still supported by NVIDIA so drivers are updated, driver is up to date, VRAM better than minimum required but will not support full GPU acceleration, I think it will support AI but may be slow especially in AI Denoise. Not sure how well dual monitors will be supported, might slow down a bit. GPU does support DirectX10.
  • Displays : 1) 1920x1080, 2) 1920x1080, Better than minimum requirement.

 

Lightroom Classic system requirements| Adobe

 

Lightroom Classic GPU FAQ| Adobe

 

Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom Classic| Adobe

 

NVIDIA Studio Driver| NVIDIA

 

Please remember, I like most of the members in this community are not Adobe employees or Techs, just fellow customers.

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Explorer ,
Dec 27, 2023 Dec 27, 2023

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Good morning. If I understood correctly, I will not avoid buying another graphics card if I want to take advantage of the new features linked to AI in LR as in Photoshop. But there is something I don't quite understand. I thought that AI actions were transferred to Adobe servers. So why do we need a much more powerful graphics card? Do calculations also happen locally?
Thank you for your explanations.

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LEGEND ,
Dec 24, 2023 Dec 24, 2023

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Explorer ,
Dec 26, 2023 Dec 26, 2023

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Good morning. Thank you for taking care of my problem. I think I'll wait a month or two until there are some updates. We never know!
Happy end of the year.

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