Lightroom Classic Stability Issues on Windows 10

New Here ,
Jul 01, 2021 Jul 01, 2021

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I've had LRC installed on my laptop for approxamitely the past year and have, until recently, had no problems. Over the past month LRC has become extremely erratic. Among the irregularities are: the screen will turn black while I'm working coming back after a few seconds; a lack of responsiveness when trying to use tools; and a loss of presets. Just to clarify, this problem is localized to LRC, I've had no other issues with any other program on my Windows laptop (HP Pavillion Intel Core i7, 16 GB RAM), and my virus software is up-to-date with a very recent full disc scan. I'm contemplating uninstalling and reinstalling LRC, but I'm not sure if this will make the problem better or worse. Of greatest concern is I'm not sure how this will affect the linked volumes of my work. Any advice or guidance is greatly appreciated. 

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Performance, Presets or profiles, Problem or error, Windows

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Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

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Hi,

 

We're sorry about the trouble with Lightroom Classic. Would you mind telling us which version of Lightroom Classic are you using? Please ensure you have all available Windows updates installed on the computer.

 

You can try disabling the option to Use Graphics Processor from Lightroom Classic by going to Preferences, then Performance. Once done, quit & relaunch Lightroom Classic to check if it helps.

 

If the issue persists, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

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LEGEND ,
Jul 01, 2021 Jul 01, 2021

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

Sample below as of 7/1/2021

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0GHz
SqLite Version: 3.34.0
Built-in memory: 16317.1 MB
Real memory available to Lightroom: 16317.1 MB
Real memory used by Lightroom: 1302.8 MB (7.9%)
Virtual memory used by Lightroom: 1586.9 MB
GDI objects count: 746
USER objects count: 2288
Process handles count: 1909
Memory cache size: 252.3MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 299MB / 8158MB (3%)
Camera Raw real memory: 303MB / 16317MB (1%)
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
 
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1070 Ti (27.21.14.6089)
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat
Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins:
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2
6) Helicon Focus Export

 

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New Here ,
Jul 01, 2021 Jul 01, 2021

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Thanks GoldingD, 

 

Here ya go:

 

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1.4GHz
SqLite Version: 3.34.0
Built-in memory: 16161.7 MB
Real memory available to Lightroom: 16161.7 MB
Real memory used by Lightroom: 5556.8 MB (34.3%)
Virtual memory used by Lightroom: 10934.6 MB
GDI objects count: 918
USER objects count: 3008
Process handles count: 2141
Memory cache size: 73.8MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2482MB / 8080MB (30%)
Camera Raw real memory: 2641MB / 16161MB (16%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: Yes

Graphics Processor Info:
DirectX: NVIDIA GeForce MX250 (27.21.14.6230)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\rigld\OneDrive\Pictures\Lightroom\Lightroom Catalog-v10-2.lrcat
Settings Folder: C:\Users\rigld\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

 

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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quote

Graphics Processor Info:
DirectX: NVIDIA GeForce MX250 (27.21.14.6230)


By @Ira in MI

 

Your graphics driver is not up to date.

Try installing the latest version, you can download it here:

https://www.nvidia.com/Download/driverResults.aspx/176524/en-us

 

And for the record, reinstalling is not likely to fix the issue.

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New Here ,
Jul 02, 2021 Jul 02, 2021

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LATEST

Thanks for the information and driver! I've installed it and hope that makes a difference!

 

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LEGEND ,
Jul 02, 2021 Jul 02, 2021

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Also

Displays: 1) 1920x1080

Very unlikely that the option to use Graphics Processor will hel sub 4K rig,  So if on, turn off.

 

Also, if you want it on, select Automatic, if that results in Basic Acceleration, do not try to fice it via Custom.

 

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LEGEND ,
Jul 02, 2021 Jul 02, 2021

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Lack of responsiveness when doing what actions? Lack of responsiveness using what tools?

 

Of greatest concern is I'm not sure how this will affect the linked volumes of my work.

 

It shouldn't have any effect on your already completed work. But ... you do have backups of everything, don't you?

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