• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lightroom Classic v11.5 Crashes on MacOS Catalina 10.15.7

New Here ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Hello! 

 

Ever since Lightroom Classic v12.3 was released (which is not compatible with Catalina 10.15.7), everytime I open Lightroom Classic, it immediately crashes and says ''Lightroom Classic quit unexpectedly''. This is strange because I can still open Photoshop 23.5.5 without any problem even if a new update - not compatible with my OS - is available.

Here are my specs: 
MacBook Pro (16-inch, 2019)

2.3 GHz 8-Core Intel Core i9

16 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

Any help is appreciated, 

 

Thank you!

TOPICS
macOS

Views

355

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

If resetting preferences doesn't work (it very often does), try logging into another Mac user account (you should make a new one); still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting*), still crashing? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

LATEST

Hallo,
bei mir hat geholfen die Berechtigung in dem Ordner
/users /xxxx/Library/Logs/Adobe/
auf schreiben und Lesen für Staff und everyone zu ändern!
 https://support.apple.com/kb/ph25287 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines