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Lightroom Classic, will not create new masks, crashes when I create masks with the AIpeople

New Here ,
May 15, 2024 May 15, 2024

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Whenever I attempt to create a mask, such as the brush, I'll use the brush and outline the masking area, but it will then reset back to the 'add new mask' menu. Using the people funtion will crash the app entirely. Have tried turning off Graphics Processor, messing arond with graphic drivers, and reinstalling Lifghtroom it self. 

 

System Info: 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 2.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 32387.5 MB
Dedicated GPU memory used by Lightroom: 3470.4MB / 5921.0MB (58%)
Real memory available to Lightroom: 32387.5 MB
Real memory used by Lightroom: 2360.4 MB (7.2%)
Virtual memory used by Lightroom: 6469.2 MB
GDI objects count: 1040
USER objects count: 2959
Process handles count: 2672
Memory cache size: 10.3MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 600MB / 16193MB (3%)
Camera Raw real memory: 687MB / 32387MB (2%)
 
Cache1: 
Preview1- RAM:22.0MB, VRAM:0.0MB, DSC06693.ARW
Preview2- RAM:22.0MB, VRAM:0.0MB, DSC06694.ARW
NT- RAM:44.0MB, VRAM:0.0MB, Combined:44.0MB
 
Cache2: 
final1- RAM:190.0MB, VRAM:0.0MB, DSC06694.ARW
final2- RAM:367.0MB, VRAM:1830.0MB, DSC06693.ARW
T- RAM:557.0MB, VRAM:1830.0MB, Combined:2387.0MB
 
Cache3: 
m:10.3MB, n:75.2MB
 
U-main: 89.0MB
 
System DPI setting: 120 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 1920x1200, 2) 2560x1600
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 4050 Laptop GPU (31.0.15.5222)
Init State: GPU for Image Processing supported by default
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\shane\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\shane\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 10de
Device : 28e1
Subsystem : 16631043
Revision : a1
Video Memory : 5921
Adapter #2: Vendor : 8086
Device : 46a6
Subsystem : 16631043
Revision : c
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 4050 Laptop GPU/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 552.22
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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LEGEND ,
May 15, 2024 May 15, 2024

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"DirectX: NVIDIA GeForce RTX 4050 Laptop GPU (31.0.15.5222)"

 

You've got the latest Studio driver installed, which is good.  The AI masking commands don't obey the setting of Preferences > Performance > Use Graphics Processor, unfortunately (and inexplicably). Some next steps to narrow down the issue:

 

1. Start Windows in Safe Mode With Networking, which is the only way to disable LR's use of the graphics processor:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644... 

 

Does the problem still happen?

 

2. Try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/


LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

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LEGEND ,
May 15, 2024 May 15, 2024

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Whenever I attempt to create a mask, such as the brush, I'll use the brush and outline the masking area, but it will then reset back to the 'add new mask' menu

Can you take a video capture of that issue and post it in a reply as we can see what steps are taken, and perhaps see a clue of what is wrong

 

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New Here ,
May 15, 2024 May 15, 2024

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Here is a video, it freezes once I click 'create mask'

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