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Lightroom Classic won't launch

New Here ,
Nov 22, 2020 Nov 22, 2020

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I can't get Lightroom Classic to launch. When I try to I get spinning wheel while the computer thinks about it for a second then nothing happens, but Lightroom Classic shows up as a Background Process in Task Manager. This only happens with Lightroom Classic, I also have Photoshop and Lightroom (not classic) and both of those work with no issue. I have tried un-installing + reinstalling including using Adobe Creative Cloud Cleaner but always with the same result (everything except Lightroom Classic works). Is anyone able to help or experienced something similar? Details below.

 

Creative Cloud 5.3.1.470

Lightroom Classic 10.0

Windows 10 Pro Version 20H2

 

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correct answers 1 Correct answer

LEGEND , Nov 22, 2020 Nov 22, 2020

You may have a corrupt Preferences file, which does not get deleted during an uninstall. Close the Lightroom Classic instance in task manager and then hold down the ALT and SHIFT keys and click on the LrC shortcut. When prompted click Yes to reset Preferences.

 

EDIT: I forgot to add that the Reset Preferences prompt is a small dialougue box, which may be hidden behind other windows. If you don't see it try minimizing or closing all other open windows.

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LEGEND ,
Nov 22, 2020 Nov 22, 2020

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You may have a corrupt Preferences file, which does not get deleted during an uninstall. Close the Lightroom Classic instance in task manager and then hold down the ALT and SHIFT keys and click on the LrC shortcut. When prompted click Yes to reset Preferences.

 

EDIT: I forgot to add that the Reset Preferences prompt is a small dialougue box, which may be hidden behind other windows. If you don't see it try minimizing or closing all other open windows.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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This worked perfectly, thank you very much!

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LEGEND ,
Nov 24, 2020 Nov 24, 2020

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Glad to hear that worked. To get LrC back to the previous state you'll need to re-enter any changes you had made to LrC Preferences and reinstall any plugins you were using.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Hey Todd. 

 

I'm having the same issue but using a Mac computer, how can I solve this way?

 

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LEGEND ,
Nov 01, 2021 Nov 01, 2021

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Can you please post your own posting on this issue?

 

Why you ask? Because:

 

  • Original posting a good year old, things change, solutions change
  • Your OS is MACOS, original is Windows, different OS can have different resolutions
  • Different version of LrC, Original posting was v10.0, sice then v10.1, 10.2, and now a major change v11. Various bugs fixed along the way, and maybe new bugs introduced

 

When you do post your own posting, please, please, it will be very helpful if you include more system info, following is my SOP on how to do that

______________________

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

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New Here ,
Jun 01, 2022 Jun 01, 2022

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Thank you so much Todd! This was drivng me crazy and your solution is the only thing that actually worked! Much appreciated. 

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Participant ,
Jul 14, 2022 Jul 14, 2022

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I've been having this problem for 5 months. I've checked periodically and still unable to run LRC on my Mac. I've reset preferences, updated OS, updated LRC, granted full disk access, granted read/write access to folders/cache/etc and every suggestion I found from Adobe. I'm not sure if I'm the only one for whom none of these have worked.

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Mine has had the same issue, nothing works, very very frustrating! I had to switch to the cloud Lightroom and I do not like it! If anyone has any answers please help!

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Community Beginner ,
Aug 25, 2022 Aug 25, 2022

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I realize this thread is a bit old but the ALT SHIFT thing does not work here. Any other ideas?

Thanks

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Any other solutions here, having the exact same problem, ALT SHIFT doesn't give me the options documented. Windows 11. Thanks anyone who can help,

 

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Solved this by uninstalling, and the manually deleting the folder under \pictures\lightroom and then doing a reinstall.

Program now launches from Creative Cloud as well App shortcut.

 

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New Here ,
Feb 21, 2023 Feb 21, 2023

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What folder did you delete?

 

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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If I recall correctly the entire Adobe Lightroom Classic folder under

Program Files\Adobe\

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New Here ,
Jan 14, 2023 Jan 14, 2023

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I was having the same issue and this worked for me too! Thank you SO much!

 

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Todd I'm having same issue and when I hit alt shift buttons and click LRC icon I get the window coming up but where is the reset preferences?

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Run troubleshooter, fixed my problem instantly.  

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I am using Windows 11 and cannot get LRC to open.  I have unistalled and reinstalled both LRC and LR several times.  Now LRC appears to get hung opening the Catalog.  I have tried to reset preferences, but do not get the dialog when I use the ALT Shift Click on shortcut.  Any help is appreciated.

 

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LEGEND ,
Nov 22, 2020 Nov 22, 2020

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LEGEND ,
Nov 22, 2020 Nov 22, 2020

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2. Odd communication issue

 

Bring up your copy of Adobe Creative Cloud Desktop App. Sign out, sign in.

 

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Hi, I am having the same issues as hughs_nz, but I am on the latrest version. None of the suggested fixes below worked for me. I have signed in and out, uninstalled and reinstalled with no success. It all worked fine last week but today...very frustrating. I am using windows 10 PC.

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Community Beginner ,
Mar 04, 2022 Mar 04, 2022

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Did you get it to work in the end?

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New Here ,
May 19, 2022 May 19, 2022

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Hello I have a similar thing. I click on Lightroom classic shortcut and nothing happens. I've ended task in taskmaster and then tried shift and alt but no preference box appears. Needing help! Have a job to deliver by tommorrow. Thanks

 

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Community Beginner ,
May 19, 2022 May 19, 2022

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Hi,

Look in your lightroom folder for the latest catalogue and double click on
that. That's what I have to do now to open Lightroom.

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Community Beginner ,
Jun 02, 2022 Jun 02, 2022

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Me too, and its damn anoying

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