Lightroom Classic

New Here ,
Sep 26, 2021 Sep 26, 2021

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I keep getting this message when trying to launch Lightroom Classic, how can I solve this problem?

 

You will not be able to use Lightroom Classic at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue.

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LEGEND ,
Sep 26, 2021 Sep 26, 2021

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Contact customer support.

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New Here ,
Sep 26, 2021 Sep 26, 2021

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Hi, my name is John Andersen, I hope, that you can help me solve the problem?

Regards...
John Andersen

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LEGEND ,
Sep 26, 2021 Sep 26, 2021

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No, this forum is not Adobe Customer Support. We are just other Lightroom Classic users.

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LEGEND ,
Sep 26, 2021 Sep 26, 2021

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Corupt download. Try again. 

 

inquiry, what is your OS?

 

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New Here ,
Sep 27, 2021 Sep 27, 2021

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My OS is:

macOS Big Sur version 11.6

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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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What is the version number (the actual number) of Lightroom Classic you are trying to launch?

 

 

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.2, LrC 11.1, Lr 5.1, Ps 23.1,; Camera OM-D E-M1.

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Hi...

Lightroom Classic version 10.4

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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Thank You

I will give it a try.

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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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Your other option would be to contact Adobe. Here is the link. Click on the little circle in the lower right-hand corner of the page.

https://helpx.adobe.com/support.html 

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Thank you so much.

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Community Beginner ,
Oct 16, 2021 Oct 16, 2021

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I keep reading about this special little circle to click on to contact Adobe, but it simply isn't there when I go to that link (see attached). 

I have discovered that on one of the main help menu pages there's an icon that says it will put you in touch with an actual human, but that just brings me back to the page you linked to.

 

I've spent hours looking for anything other than the Support Community to help me with since I've exhausted all the remedies suggested to get around the '205' problem but everything on the support site leads to a dead end after you've exhausted all the FAQs.

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LEGEND ,
Oct 16, 2021 Oct 16, 2021

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LATEST

Bring up Adobe.com.

Click om "Help & Support"

Click on "Contact Us"

Start typing in the chat window

State problem, etc

 

 

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