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Lightroom Classic

New Here ,
Feb 08, 2020 Feb 08, 2020

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I'm not available to open lightroom classic.

 

i got the following message

 

An internal error has occurred.

cannot create the required folder: /user/admin/Library/application Support/Adobe/Lightroom/ keyword sets.

 

click on OK. 

I got another message 

 

An error occurred when attempting to change modules.

 

please help me to solve that issue.

 

Thank you

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

 

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Creative Cloud, New user

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Adobe Community Professional ,
Feb 08, 2020 Feb 08, 2020

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I jusdt signed in for try 7days for free and I cant even open ...ing Lightroom Classic program 

"An error occurred when attempting to change modules"

My Imac is 2020 model what is the problem, where is support? 

Im not an IT specialist I dont understand what folders what library are you talkig about here.

If it works this way Im not going to pay for this.

 

Screenshot 2021-10-27 at 22.15.38.png

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New Here ,
Oct 27, 2021 Oct 27, 2021

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What is the problem I dont understand!

 

Screenshot 2021-10-27 at 22.19.08.png

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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If you are unable to find the location of the file / folder causing the problem, you can try  granting Lightroom Classic "Full disk access" it's the item just above files and folders in your screen shot.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I dont even understand.. what granting?

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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Allow LrC to have full disk access to read and write. Same as you would do for files and folders.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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[image: Screenshot 2021-10-28 at 15.21.14.png]
It doesn't work!



--
Vänlig hälsning,
Evgénia


”Creativity is intelligence having fun" A. Einstein

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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Screenshot 2021-10-27 at 6.24.35 PM.png

 

Try granting LrC and Photoshop apps "Full Disk Access".

I am a single user on my Computer so I am cofortable with that.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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LATEST

 It doesnt work, I get the same errors!

Screenshot 2021-10-28 at 15.21.14.png

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LEGEND ,
Feb 08, 2020 Feb 08, 2020

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The error message is pretty clear.

 

You are getting that error because LR Classic needs,and is trying, to create a Subfolder under You UserName folder path and something on your Mac is stopping that from happening.

 

First thing I suggest is you Restart your Mac then try to open LR. If you get that same error then you need to check the permissions on your usernam folder and that specific folder it is trying to access. The Lightroom folder and set it for username to have bothj Read & Write permissions.

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Adobe Community Professional ,
Feb 08, 2020 Feb 08, 2020

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Another option would be to use the creative cloud desktop application to uninstall Lightroom then restart and re-download and install Lightroom classic it's. It's possible that something in the installation didn't go correctly in the first place.

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Adobe Community Professional ,
Feb 08, 2020 Feb 08, 2020

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If you are running macOS you can check the following,

Click on the apple badge> System Prefriences> Security & Privacy> Files & Folders

Make sure all the boxes are ticked for Lightroom, see the screen capture.

Screenshot 2020-02-08 at 9.21.20 PM.png

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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LEGEND ,
Feb 08, 2020 Feb 08, 2020

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An internal error has occurred.
cannot create the required folder: /user/admin/Library/application Support/Adobe/Lightroom/ keyword sets.

 

 

Hmm, an odd question that might not get us to a solution. But.

 

Appears you are logged into your MAC as Administrator. Why? Or am I wrong.

 

Two concerns.

 

1. If you are not logged in as Administratir, why is a folder being created within the Admin Library?

 

2. Why would you normally run a computer as Administrator? Severe bad cyber security practice. Only run as full blown Administrator when doing maintance.

 

And an afterthought. Are you having bigger issues with Lightroom Classic when running as a non Admin? And as such using the Admin account?

 

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LEGEND ,
Feb 08, 2020 Feb 08, 2020

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An internal error has occurred.
cannot create the required folder: /user/admin/Library/application Support/Adobe/Lightroom/ keyword sets.

 

Inquiry, outside of Lightroom Classic, using Finder, can you create that folder?

 

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LEGEND ,
Feb 08, 2020 Feb 08, 2020

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