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Please provide the following basic information:
Also, many of us, including me, will not download attachments. Please include your attachment by clicking on the "Insert Photos" icon.
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At least two possibilities:
https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html
https://helpx.adobe.com/lightroom-classic/kb/photos-appear-black-gray-rectangles.html
and please use the Insert Photo button, instead of attaching images, Many members absolutely refuse to open attachments, it is a trust issue. (fourth button/icon from the right, looks like a landscape photo)