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2

Lightroom Classsic 13.01 continues to crash for no apparent reason

Explorer ,
Oct 23, 2023 Oct 23, 2023

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Why is 13.01 - crashing so frequently.?  Version 12 was pretty much rock solid other than dissing my Nvidia 4GB geForce 1050 TI.- but still didn't crash.  Hope Adobe can fix this.  No problems with Photoshop at all.

System has 64GB ECC RAM, XEON CPU, SAS Drive controller/drives.  Adobe may have upped the video card requirement but I am not aware of anything new. Any ideas?   Oh Yes - Windows 10 X64. 

Thanks - Doug A

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Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org

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LEGEND ,
Oct 24, 2023 Oct 24, 2023

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

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Explorer ,
Oct 25, 2023 Oct 25, 2023

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OK..

Today I got the crash messages which have been occurring too frequently lately.

I Had been working in Lightroom for about 40 minutes with a library of 123 24MB images. Two images were enhanced and edited in Photoshop.  Another dozen or so were selected and adjusted for tone and color, etc., nothing major.  After a while I noticed the system (Lightroom’s ability to move from photo to photo  and managed tasks like zoom or crop) just get real slow and then I get the errors.  As I mentioned earlier, none of these issues had occurred with version 12 previous to updating to 13.01.

I am providing the two error messages and a copy of the Lightroom system report.

Thank you

 

 

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LEGEND ,
Oct 25, 2023 Oct 25, 2023

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From youur System Information:

 

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 Ti (31.0.15.3623)
Init State: GPU for Image Processing supported by default
User Preference: Auto

 

So v536.23 for that GPU. At NVIDIA v537.58, released October 10 is shown as curent Studio driver. You may want to update.

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LEGEND ,
Oct 25, 2023 Oct 25, 2023

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I got the crash messages

Did you get a screen that looks just like this:

 

GoldingD_0-1698266282467.jpeg

 

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LEGEND ,
Oct 25, 2023 Oct 25, 2023

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LATEST

11.png

 

In the Windows Event Viewer, is their a corresponding Event? Perhaps an critical one. Maybe in apps.

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