Lightroom constantly crashing Mac, also causing inability to browse web.

[luked16882878]

I am on a 2019 5k, 27inch iMac with 3.6Ghz 8-Core Intel i9 with 40Mb RAM and Radeon Pro 580X 8GB Graphics Card. I'm running Big Sur 11.5.2. I'm using Lightroom 10.4.

I'm experiencing lightroom constantly freezing on a variety of actions - clicking develop module, cropping images, closing one catalogue and opening another. It's infuriating. A strange side effect when this occurs, safari also freezes and won't load web pages.

More recently I've experienced the same behaviour on Lightroom 10.3. I tried all of the following with no luck, so I downgraded to Lightroom 10, experienced absolutely no problems what so ever.

With 10.3:

Reset Lightroom and Photoshop preferences

Deselected GPU

Re-installed Lightroom and Photoshop

Ran 'clean up' software discussed in these forums

Re-installed OS-X

Nothing seemed to work until I downgraded Lightroom. With the new release of 10.4 I hope whatever issue is causing this would have been resolved, but NO, I've crashed 4 times today. I don't have a lightroom crash report as I need to hard close my Mac (via power button). If I try to close via menus my Mac hangs on exit and nothing happens. None of this occurs when I'm running version 10, and I have this issue with no other software.

I'm at my wits end with Lightroom. I feel like I've tried every solution discussed on every forum. I would love any advice anyone could offer me. In the meantime I'm downgrading to v10 once again.

I’ve attached the most recent crash report.

[Jao vdL]

That is definitely not normal behavior. I have a 2018 6-core i9 MBP with a radeon 560X 32 MB memory running latest Big Sur and LR 10.4 (K=i.e. pretty similar) and I've never seen anything remotely like what you describe. I would suspect a hardware issue. Safari also locking up indicates something deep in the kernel getting stuck. You should run a full hardware check on this machine. Easiest is to go to an Apple store and have them do it but you can find on the internet how to boot into hardware check mode: https://support.apple.com/en-us/HT202731

They can do a bit more at the Apple store but that is a good start. Also boot into recovery mode and use Disk Utility to check and repair your hard disk. Second try running it with every non-mouse and non-keyboard device disconnected - i.e. no external drives, no hubs, etc. Third, do you have any third party utilities installed such as for Wacom tablets, soundflower, etc? Try disabling those. 

[luked16882878]

Hi there Jao vdl, I was getting kernel panic crashes, I found the software causing it SIMBL Agent, deleted all components and then was largely ok with no freezing or crashing until I upgraded to 10.4 and it's happening all over again.

I've booted up in safe mode and completed hardware diagnostics with no problems found. I found SIMBL issue in the crash logs through console app.

I had wacom, now removed, soundflower is installed, but not loading at log in - I'll try removing it and all external devices removed. Will report back!

Thanks,

Luke

[Jao vdL]

I did some googling and for sure SIMBL agent is a cause for constant crashes. It is also associated with malware (but apparently not always necessarily so)  and not easy to remove as it installs in many different places. If you continue having issues, you might need to wipe and reinstall the operating system.

[GoldingD]

Where is the catalog located?

[luked16882878]

Hi GoldingD, I have one catalogue on an SSD external drive connected directly to my USB port, I have another on a regular external HD connected via an unpowered hub. I've just tried to open Bridge and it has the same behaviour, except it hangs on open.

[Jao vdL]

Bridge hanging is a very bad sign of something being fundamentally wrong. Are the SSD and the external hard disk at least formatted as APFS or HFS extended? Does bridge crash if you disconnect the external disks?

[TheDigitalDog]

Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

[luked16882878]

Hi there thedigitaldog, I have run onyx when trying to fix the issue experienced operating lightroom 10.3, it didn't provide a cure, downgrading to 10.0 did. Then 10.4 upgrade caused problems to resurface!

Will try RAM resets and report back.

[hilaryb25701268]

I too have experienced this horrible user experience of Lightroom Classic 10.4 (also started after updating beyond version 10) both on my iMac 21.5 2019 w/first Catalina then worse w/ Mac OS  Big Sur,  ironically my older Macpro 15 Mid 2012 still running Catalina was only slightly less annoying but still also problematic with this updated version 10.4. After hours upon hours of  spinning beachball  frozen apps, forced quitting,  lightroom, mail, safari and even finder not was not always responding. Also tried much of the shared tips, to no avail. Finally just used adobe cloud to uninstall and reinstall Lightroom Classic version 10,  on my MacPro Mid 2012 running Catlina and is much peppier, all around for now anyway. Meanwhile I'm also having my iMac fully serviced diagnosed just in case, if there are other issues w/my hardware or Mac OS too. Next I'm going to re set all my preferences from here on for better performance and might even upgrade my RAM on all machines too.  Best of luck!

[luked16882878]

Hi Hilary, thanks for that, I know I'm not alone! I don't know what has been introduced post 10.0 but it's really really really incredibly frustrating for me. No issues with anything else bar Adobe programmes.

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

interested in those plugins

[luked16882878]

Hi GoldingD, here's the system info with plug in details... can you see anything there that may be suspect?

Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en-AU
Operating system: Mac OS 11
Version: 11.5.2 [20G95]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.6GHz
SqLite Version: 3.34.0
Built-in memory: 40,960.0 MB
Real memory available to Lightroom: 40,960.0 MB
Real memory used by Lightroom: 2,651.0 MB (6.4%)
Virtual memory used by Lightroom: 12,097.6 MB
Memory cache size: 173.3MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 236MB / 20479MB (1%)
Camera Raw real memory: 239MB / 40960MB (0%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 580X

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/Samsung_T5/Lightroom 2021/LR 2021/LR 2021.lrcat
Settings Folder: /Users/nevyn/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Export to Photomatix Pro
4) Facebook
5) Flickr
6) Fotomerchant
7) HDR Efex Pro 2
8) Luminar 4
9) Nikon Tether Plugin
10) picWorkflow Export
11) YouPic

[GoldingD]

Nope, nothing  odd, you might try disabling the odd non Adobe plugins, 3, 5,  6, 10, 11 (I have no idea if they are problamatic)

by the  way does 5 even work anymore?

I have 7, 8, not a problem

4 probably useless, but not a problem

2, only needed in theory for converting old Apple stuff, not the problem

1, and 9, standard comes with all LrC by default, odly upu need 9 to teather Canon as well as Nikon recently.

[Adspics]

Hi there

Having the same issuse.  Upgraded LrC and Apple operating system to most recent versions, and LrC repeatedly crashing when editing since - generally after editing about 10-15 pics

Any suggestions very welcome....

Lightroom Classic version: 11.1 [ 202112022200-7fd1f998 ]
License: Creative Cloud
Language setting: en-IE
Operating system: Mac OS 12
Version: 12.1.0 [21C52]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.8GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 3,076.9 MB (9.3%)
Virtual memory used by Lightroom: 44,430.2 MB
Memory cache size: 4.9MB
Internal Camera Raw version: 14.1 [ 993 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 425MB / 16383MB (2%)
Camera Raw real memory: 473MB / 32768MB (1%)
Displays: 1) 4096x2304

Graphics Processor Info:
Metal: AMD Radeon Pro 580

Application folder: /Applications/Adobe Lightroom Classic

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Built-in Output#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro 580 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-4.7.101
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

[Tony Sempertegui]

Hello there I am Tony.

Just bought a brand new iMac 24 in with M1 chip. Also bought the Adobe suscription for Photoshop and Lightroom.

Installed both applications and guess what? I am having the same problems as everyone else:

- Lightroom crashes everytime

- Changing from Library module to Develope module can take many minutes

- Every time I needed to quit the program have to 'Force Quit' otherwise it will not do anything.

- The film strip at the bottom is blank with a few previews

- Get a wheel turning somewhere it says 'Building Previews'

I started using Bridge, at the begining it was working fine but then I am having the same issues as with LrC

Can anyone please give me any idea on what to do?

I don't know who to blame, Apple? or Adobe?

This is frustating...

[dj_paige]

Please start a new thread, as this is a different problem than the original thread.

[Tony Sempertegui]

Sorry, thank you

[CaptDM]

Has there been a resolution to this issue?  I have been experiencing the same isue well over a year with my MacBook Pro. I have had my hardware examined by Apple, no problems; reloaded system software and LightRoom; however, the problem has continued.  Purchased a new machine and experience the same issue with it.

[luked16882878]

I deleted that Simbl thing, which helped for a bit. I reverted to an earlier version of Lightroom which helped for a bit. I was using a relatively expensive USB hub and I unplugged that then plugged my SSD directly into the computer, upgraded Lightroom and I'm not having the problem at all anymore. It seems it had something to do with accessing the drive via a hub. None of my other programs had that issue, but it seems to have fixed the Lightroom issue for me.