• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Lightroom crash on object select, windows 11 desktop

Community Beginner ,
Jan 28, 2024 Jan 28, 2024

Copy link to clipboard

Copied

For a couple of weeks now I have been unable to use object select in LRC developer.

 

I can paint an area to be selected, LR goes into 'selecting object' and then LR just fully stops responding and I have to close and restart. It's getting very irritating. Anyone got any ideas what's happened?

 

It was working totally fine until 2 weeks ago

 

Thanks

TOPICS
Windows

Views

274

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Feb 01, 2024 Feb 01, 2024

"DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)"

 

That graphics driver is over 1.5 years old. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


Since you have a low-end, seven-year-old graphics processor, updating the driver may not help. If it doesn't, try disabling LR's use of the GPU for AI masking:

https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur

...

Votes

Translate

Translate
LEGEND ,
Jan 28, 2024 Jan 28, 2024

Copy link to clipboard

Copied

Please do the command Help > System Info and copy/paste the entire contents here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.5GHz
SqLite Version: 3.36.0
CPU Utilisation: 7.0%
Built-in memory: 8069.3 MB
Dedicated GPU memory used by Lightroom: 1654.5MB / 128.0MB (1292%)
Real memory available to Lightroom: 8069.3 MB
Real memory used by Lightroom: 3095.6 MB (38.3%)
Virtual memory used by Lightroom: 3191.0 MB
GDI objects count: 742
USER objects count: 2897
Process handles count: 1779
Memory cache size: 71.4MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 581MB / 4034MB (14%)
Camera Raw real memory: 585MB / 8069MB (7%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes
 
Graphics Processor Info: 
DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)
Init State: GPU for Image Processing supported by default with custom export support
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Owner\Desktop\Lightroom Backups\Backups\2023-12-05 1144\Lightroom Catalog-v12-v13.lrcat
Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 8086
Device : 1916
Subsystem : 81a1103c
Revision : 7
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Conexant ISST Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 520
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 31.0.101.2111
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 31.0.101.2111
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_shader_subgroup GL_KHR_shader_subgroup_arithmetic GL_KHR_shader_subgroup_ballot GL_KHR_shader_subgroup_basic GL_KHR_shader_subgroup_clustered GL_KHR_shader_subgroup_quad GL_KHR_shader_subgroup_shuffle GL_KHR_shader_subgroup_shuffle_relative GL_KHR_shader_subgroup_vote GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

"DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)"

 

That graphics driver is over 1.5 years old. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


Since you have a low-end, seven-year-old graphics processor, updating the driver may not help. If it doesn't, try disabling LR's use of the GPU for AI masking:

https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur

 

(Preferences > Performance > Use Graphics Processor doesn't affect AI masking.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

Thank you, have now updated all graphics drivers

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

"have now updated all graphics drivers"

 

Are Object masks now working?  If not, please do Help > System Info again and copy the current contents here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

LATEST

Thank you John,

Although still a little laggy, which is obviously a hardware issue as you pointed out, the Object Masks & detection now seem to be working after updating my graphics drivers via intel.

I appreciate your time, thanks very much mate. Think it's time I looked for a new laptop to run the suite from!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Hi there! Thanks for reaching out. There hasn't even been a crash dialogue so i'm not sure what I could send you. The last few times I have tried (to use object selection) it starts the process and then everything freezes, computer becomes unresponsive. Error encountered, LRC shuts down and I have to reopen

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

 

LR just fully stops responding and I have to close and restart

 

Do you mean you restart LrC, or do you mean you restart the PC?

 

In case their is some crud lurking around in RAM, System CACHE, etc, in the windows PC (this is not about MACOS) consider a system restart (not a shutdown, that will not help due to Windows Fast Startup)

 

And, yes, Please post that system info as LrC reports it, especially interesetd in this bit:

 

Built-in memory: 65243.7 MB
Dedicated GPU memory used by Lightroom: 8624.8MB / 8032.0MB (107%)

 

and this bit

 

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3070 (31.0.15.4633)
Init State: GPU for Export supported by default
User Preference: Auto

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Sorry yes, restart LRC not the PC

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22000

Why are you still at the initial release of Windows 11?Little to do with the problem, but a high security risk

Built-in memory: 8069.3 MB

 That is the bare bones minimum for LrC to run. Some operations may not work, some performance may be very poor.

Dedicated GPU memory used by Lightroom: 1654.5MB / 128.0MB (1292%)

Not enough memory for accelerated or AI graphics processes

Graphics Processor Info: 
DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)
Init State: GPU for Image Processing supported by default with custom export support
User Preference: Auto

I believe that is an integrated video control without any of it's own memory. Not a dedicated or discrete graphics processor with VRAM. As such it is  poor for any acceleration, or any AI assistance in LrC.. you may notice that LrC only states Image Processing is supported, not acceleration, not export, not anything helpful.

 

Summary:

 

Sorry, but your laptop (I assume from that Intel video control) is insufficient. In LrC  /preferences/performance/    turn the use graphics processor option OFF, see if LrC performs better in general

 

You may not be able to perform any AI masks on this computer.

 

This computer is way under capability for LrC. LrC is an extreme resource hog. Yes PS may work just fine, but not LrC.

 

 

Following nothing to do with your problem,but..

Library Path: C:\Users\Owner\Desktop\Lightroom Backups\Backups\2023-12-05 1144\Lightroom Catalog-v12-v13.lrcat

Reconsider where you place your working catalog. That path implies it is on the same drive as your backups. Working files and backup files should not be on the same drives. That drive fails, then both are gone. Extremely poor file management.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 04, 2024 Feb 04, 2024

Copy link to clipboard

Copied

Thanks for the input. I don't have an answer for most tbh! I wasn't aware I was still at the inital release of windows 11. I've update it a few times so I don't really know.

Interesting that the computer is considered insufficient, I have had this laptop for a little over a year and have experienced no problems running LRC, and PS, aside from a little lag, until now.

As for file management, yes I have it saved to the same destination, but create backups on an external hdd. Very much aware of the potential to fail

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines