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Lightroom crashes soon after opening it.

Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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My lightroom classic app opens and just freezes while its loading the last edited picture and then eventually closes. This is happening since the past 3 days now. Any help would be appriciated.  I have uploaded the photo of the screen where it is freezing at.  Screenshot 2023-11-10 215603.png

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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At the time the app was being unresponsive lightroom asked if I want to send a crash report for which i clicked ok.

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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Have you tired resetting preferences?  You may only have Method 1 available to you. 

Was it an Adobe crash log request or Microsoft? 

 

https://helpx.adobe.com/ie/lightroom-classic/help/setting-preferences-lightroom.html

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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I tried resetting prefrences but it is still freezing after opening. I cannot interact with anything on the app and after sometime the app automatically closes. I think it was an Adobe crash log. 

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

Can you screenshot the dialog and post it here?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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I saw the dialog box initially. Its no longer throwing the dialog. It is simply closing after a while of remaining frozen. 

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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Hold the Control key down as Lightroom starts. From the dialog, create a new catalog. Does this open? 

If not, create another user account and see if Lightroom opens there. 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Explorer ,
Nov 10, 2023 Nov 10, 2023

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I had perhaps the same or similar problem with Lightroom Classic this week.  It was driving me crazy. This was on my iMac 2017 running Lightroom 13.0.1.   I tried Rick Flohr's instructions on uninstalling lightroom and then reinstalling lightroom.  I did this about 4 different times, but no luck.  Resarched it thoroughly on Google, but only Rick Flohr's answer came up.  Finally I called Adobe Support and they were great.  I told them all the things I had tried to solve my problem on my own, prior to calling Adobe support, and they took them into consideration. These helped them come up with a plan of action to solve my problem. It was a process of elimination, but eventually, we narrowed it down to one corrupted photo file. I eliminated it from my catalog and my issue was solved.  I had discovered that one folder in my library was causing Lightroom to crash.  When I removed that folder, Lightroom was stable.  Adobe Support had me take that folder and divide in two. Then I would add half of that folder to Lightroom. If after adding that folder lightroom was still stable, then I knew that folder of photos was ok.  Then I added the other folder with half of the images and Lightroom crashed.  So we kept dividing the problem folder in half and testing each half for lightroom stability. Did this many many times until there were just two photos left. Tested them each and finally found the culprit file.  I don't know if this had anything to do with it, but the corrupt file was a dng file that was created with the new ai noise reduction.  The original file worked fine. The ai noise reduction file was evil.  However, I had other files in the same folder with the new ai noise reduction applied, and they were fine. Go figure.    Please note, that we did all this process of elimination using a new test catalog that Adobe Support had me create.  At one point, support, had the suggestion of deleting my preferences, which I was not excited to do, as you do lose some things which you will then have to spend time reconstructing. Hopefully this helps and if not, I would suggest biting the bullet and calling Adobe Support. They were great.  Good Luck.

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LEGEND ,
Nov 11, 2023 Nov 11, 2023

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If LrC opens to that specific image, and in the Develop Module, can you quickly change to the Library Module? Will it let you? And then try a different photo.

 

Then see the reply by LarryLarz

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Explorer ,
Nov 11, 2023 Nov 11, 2023

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What happened in my case, was that the problem would get worse and worse, to the point where I would open Lightroom and as soon as it opened, it would immediately crash.  I was not able to go to a different photo in the library, because I didn't have time to switch to a different folder before it crashed.  My workaround: For Mac: With Lightroom closed, Go to the problem folder in your finder and drag that folder into the trash (don't empty trash). Now reopen Lightroom.  Since the problem folder will not load (since it's in the trash), Lightroom opened and was stable.   Now you can switch to a different folder in the Library.  If I dragged the folder out of the trash and back to its home in the finder, Lightroom would immediately crash--->even if that folder was not selected in Lightroom.  At this point, it became a process of elimination.  As I explained in my previous post, you have to methodically add photos from that folder to the Lightroom Library and see if Lightroom crashes.  For example, if the problem folder was 1000 images, I would divide it into two folders (500 each) and add one folder back to lightroom at a time.  One folder would be fine, and one folder would cause a crash. The folder that caused a crash, I would divide in half (250 each) and add the folders back to lightroom. One folder would cause the crash, so I would next divide that folder in half (125 each).  You keep doing this until your down to 2 photos.  Then you find the culprit.

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