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Lightroom crashing on startup windows 11

Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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I don't know what else to do. 

 

I can't do anything at times and then other times I can use it flawlessly. What is happening? 

 

I was on the phone and screen sharing with support for 2 hours...it worked and then stopped a few minutes after hanging up with support! I have galleries due TOMORROW!!!!!!!

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0" build="[202309270914-5a1c6485]" source="Windows-Client" crashType="n/a">
<time year="2023" month="11" day="28" hour="14" minute="32" second="15" timeoffset="-360" timezone="Central Standard Time"/>
<user guid="86d4d828-a97f-4a27-9a40-cef9d1fdd31a"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16268" machine="AMD Ryzen 7 3700X 8-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5700 XT" description="AMD Radeon RX 5700 XT" driverDate="20231025000000.000000-000" driverVersion="31.0.22023.1014" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_731F&#38;SUBSYS_57011682&#38;REV_C1&#92;6&#38;1AEDFF63&#38;0&#38;00000019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061F35E9A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000061F35E9A" symbolname="zip_source_win32handle_create"/>
<stackStatement index="1" address="0x0000000061348429" symbolname="AgRedeye_load"/>
<stackStatement index="2" address="0x000000006135EAF0" symbolname="AgRedeye_load"/>
<stackStatement index="3" address="0x000000006132D4D1" symbolname="AgRedeye_load"/>
<stackStatement index="4" address="0x000000006128018B" symbolname="AgRedeye_load"/>
<stackStatement index="5" address="0x00000000612D46BA" symbolname="AgRedeye_load"/>
<stackStatement index="6" address="0x00007FFF22B123CA" symbolname="RtlHashUnicodeString"/>
<stackStatement index="7" address="0x00007FFF22AE5986" symbolname="RtlClearThreadWorkOnBehalfTicket"/>
<stackStatement index="8" address="0x00007FFF21D8257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="9" address="0x00007FFF22B0AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0xFFFFFFFF80000000"/>
<register name="RBX" value="0x000000000000F400"/>
<register name="RCX" value="0xFFFFFFF24E2AEC40"/>
<register name="RDX" value="0x0000000000000029"/>
<register name="RSI" value="0x000000024E0E1620"/>
<register name="RDI" value="0x0000000000000400"/>
<register name="RSP" value="0x00000002451CE580"/>
<register name="RBP" value="0x00000002451CE600"/>
<register name="RIP" value="0x0000000061F35E9A"/>
<register name="EFL" value="0x0000000000010282"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
c848b9fc-0734-4f54-80dc-74fa1bd06e54
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

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LEGEND ,
Nov 28, 2023 Nov 28, 2023

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Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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Thanks, I do not have anything plugged into the computer. I have tried everything and so has support. I am hoping for some sort of LR guru at this point. 

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LEGEND ,
Nov 28, 2023 Nov 28, 2023

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Do you have a third party GPU accelerator running? Specifically MSI Afterburner?

 

see:

https://community.adobe.com/t5/lightroom-classic-discussions/black-screen-in-develop-module/m-p/1384...

 

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Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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No I do not. Should I? I was on the phone with support for another 3 hours. We tried EVERYTHING! We even created another user on the computer. Nothing is working. 

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LEGEND ,
Nov 28, 2023 Nov 28, 2023

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Sometimes MSI Afterrburner can foul LrC up. Appears to be a MSI Afterburner setting issue. I ask because searching in the community on "zip_source_win32handle_create" yields at least one solved problem that did have MSI Afterburrner on.

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