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Lightroom crashing with the new release (11.0)

New Here ,
Nov 24, 2021 Nov 24, 2021

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Since the last update (11.0 and 11.0.1) I have had nothing but problems from Lightroom.  I am using a completely updated MacBook Pro (mid 2014) and have never had any previous problems with Lightroom.  Now it crashes my computer every couple of minutes.  I first thought it was a hardware problem and took it to Apple but after extensive evaluations I was told my hardware was still performing normally.  I have turned off the GPU, reset the preferences, and also looked into the XMP files as I have read elsewhere to no avail. It's still crashing as it was.  Any help would be appreciated!  Thanks!

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hey!  I did not see any crash dialog.  I'm sure I can get it to happen again if you'll tell me what to do or look for in order to post that information.  Thanks for the reply!

 

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Adobe Employee ,
Nov 27, 2021 Nov 27, 2021

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If you did not receive a crash dialog from Adobe, it is likely that the crash is occuring at the OS level.

 

Something else you can try:

Create a new user in the Mac OS with Admin privledges and attempt to crash Lightroom from that test user account.  Are you able to crash it? Any dialog? 

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 27, 2021 Nov 27, 2021

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thanks for the tip!  I'll follow up later and let you know

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New Here ,
Nov 27, 2021 Nov 27, 2021

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Currrent Status, Computer still crashing.  After a lenghty call with an Adobe tech, I was told it was a conflict with Apple.  So now, both sides are pointing the finger at the other.  Very frustrating for a consumer that has never had any issue whatsoever with either company until the last Lightoom update.  

 

Things I have done to this point, 

Unistall/Reinstall Lightroom

Turned Off the GPU in Lightroom Preferences

Reset my Preferences in Lightroom

Take my computer to the Apple store for a hardware evalutation (everything checks out)

Reinstalled iOS in my Macbook (clean install)

Reset the SMV on my Macbook

Reset the PRAM on my Macbook

 

Computer still crashing randomly

 

Obviously there is an issue somewhere but neither company seems to be able to dig down far enought to find the golden nugget that solves the problem.  

 

 

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