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Lightroom does not open

New Here ,
Apr 21, 2023 Apr 21, 2023

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I installed the latest version of classic, only to find it would not open.

Anyone else have the same issue?

I am using a macbook with Ventura.

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LEGEND ,
Apr 21, 2023 Apr 21, 2023

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Try logging onto your computer using a different user account. Does LrC work?

 

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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Please try the following steps:

  • Close LrC if open (if the UI isn't visible shut down LR via Taskmanager)
  • Locate the file named "metrics.json"
    File Locations: 
    Mac: /Users/<username>/Library/Caches/Adobe/Lightroom/metrics.json
    Win: C:\Users\<username>\AppData\Local\Adobe\Lightroom\Caches\metrics.json 
  • Remove or rename the file

 

Check if Lightroom starts normally.

 

More infos you'll find here: P: LrC 12.2.1 fails to start/launch or is extremel... – Seite 6 - Adobe Support Community - 13673512

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.3 - Photoshop 24.5 - Nik Collection 6 - Topaz Sharpener AI

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